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Senior Analyst, Process Improvement - Lead to Order

Cox Communications
Full-time
On-site
Atlanta, Georgia, United States
$79,400 - $119,000 USD yearly
Process Improvement/Quality Improvement

Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

Business Process Design & Improvement Sr Analyst

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary of $79,400.00 - $119,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Cox Automotive is hiring a Senior Analyst, Process Improvement - Lead to Order (L2O). This role is an important position that supports the delivery of organizational process excellence. This position reports to the Senior Manager, Business Process Design & Improvement Manager, L2O within the Lead to Order Continuous Process Improvement team and serves as a partner by engaging with business stakeholders within the company to anticipate business needs and drive strong decision making through implementation of process improvements/best practices, continuous improvement, metrics, and end-to-end process governance. 

This position will be responsible for supporting all aspects of Cox Automotive L2O process excellence.  This position will focus on process centralization, standardization, and optimization across policies, process, data, reporting, systems security, compliance, and financial controls.  This role will also support key strategic initiatives and will build a culture of continuous process improvement within the Cox Automotive (CAI) Lead to Order functions. The Lead to Order scope includes Lead Generation, Opportunity Management, Quote Management, Order Management and Reporting.  This position will also help to meet Cox Automotive’s strategic goals by developing plans, driving objectives, collaborating with business stakeholders, and aligning appropriate resources. 

The ideal candidate will have continuous process improvement, change management, project management, governance, and communication experience. In this role, the candidate will act as a liaison between business stakeholders and technology partners.


RESPONSIBILITIES:

  • Support day-to-day activities of the L2O process excellence function 

  • Responsible for identifying best practices, efficiencies and strategic methods to optimize people, process, and technology solutions across the Cox Automotive (CAI) L2O functions 

  • Help to drive benchmarking studies and competitive intelligence assessments across CAI L2O, including ongoing target-setting 

  • Analyze and support a metrics and performance management strategy and culture, driving measurable business results 

  • Help to embed an approach to ongoing continuous process improvement, including an end-to-end process assessment strategy, as well as tactical resource and implementation planning and delivery approach 

  • Review and provide feedback for all process standards: data, reporting, systems security, compliance, financial controls, change management and process excellence 

  • Partner with internal stakeholders to drive governance and business partner relationships, including shared objectives for end-to-end process solutions 

  • Partner with internal stakeholders to identify, prioritize, and adjudicate technology enhancements, partnering with Technology to build and support the deployment of ongoing roadmap of solutions 

  • Works with internal and external auditors annually and/or as needed based on their requests for information 

QUALIFICATIONS:

  • Bachelor’s degree in Business, Finance and/or Accounting with 4+ years of business operations, business transformation, program management or related experience.

  • Proven ability to influence and collaborate at the highest levels of corporate management 

  • Experience with continuous improvement and project management – Six Sigma Green Belt and/or PMP a plus 

  • Experience supporting organizational change – including large-scale transformation initiatives 

  • Proven ability to deliver high levels of customer service 

  • Demonstrated financial analysis strength 

  • Experience within a Center of Excellence environment a plus  

  • Global experience in a multinational organization a plus 

  • Excellent oral and written communication is mandatory 

  • Excellent organizational and analytical skills 

  • Ability to work effectively under pressure, shift priorities quickly as required, and rapidly adapt to changing environments 

  • Ability to understand business strategy and translate into effective tactical plans 

  • Excellent problem-solving and prioritization skills with strong attention to detail 

  • Proven ability to work with minimal direction, as well as be resourceful and independent in solving problems 

  • Strong computer skills and proficient use of Excel, Word, PowerPoint 

  • Proven ability to work with all levels in the organization 

 

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.


 


 

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