Warehouse Process Improvement Analyst - Bilingual (English/Korean)

Company Description

For More Open Positions Visit us at:
http://recruiting.woongjininc.com/

Our Mission

WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Job Description

System Management & Optimization:

• Lead the implementation, configuration, and maintenance of WMS and TMS solutions
• Ensure system stability, data integrity, and accurate inventory tracking across all warehouse operations
• Identify and troubleshoot system errors, inefficiencies, and performance issues, ensuring minimal disruptions
• Collaborate with IT teams to develop and deploy system updates, patches, and enhancements
• Analyze operational workflows and recommend system improvements to enhance efficiency

Process & Performance Improvement:

• Involve new warehouse setup and functional responsibilities across operations, systems, compliance, and vendor coordination
• Work closely with warehouse leadership to optimize receiving, shipping, and inventory processes
• Continuously identify process improvements and request necessary system developments
• Monitor key performance metrics (KPIs) and provide tailored data-driven insights to the operations team
• Ensure accurate data capture within WMS/TMS to improve supply chain visibility

User Training & Documentation:

• Develop and maintain Standard Operating Procedures (SOPs) for all WMS-related functions
• Train and support warehouse staff, operations teams, and management on WMS/TMS best practices
• Provide end-user support and troubleshoot system-related issues to enhance productivity

Cross-Functional Collaboration:

• Gather feedback from end-users and propose system enhancements based on operational challenges
• Communicate project updates and system performance to leadership in a clear and actionable manner

Pay: $26 - $32/hr. 

Qualifications

• Bilingual in Korean and English
• 1+ years of experience managing WMS/TMS system in a warehouse or distribution environment.
• Bachelor’s degree in Supply Chain Management, IT, Business, or a related field (or equivalent experience).
• Strong analytical and data evaluation skills with experience in system troubleshooting, process automation, and operational improvements.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) for data analysis, reporting, and documentation.
• Experience working with logistics systems, particularly WMS and TMS.
• Excellent communication and leadership skills to train and support cross-functional teams.
• Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.
• Knowledge of warehouse processes, inventory management, and logistics operations.
• Understanding of regulatory compliance and system security protocols.
• Travel %: ~25% in U.S.

Additional Information

All your information will be kept confidential according to EEO guidelines.