Job Summary
Total Health Care (THC) is committed to providing a full range of services that meet the needs of the patients we serve. This position is responsible for the collection of high quality data for our Ryan White Program and, ensures compliance with data reporting for all Ryan White Grants. The Clinical Quality Improvement Data Analyst is critical to our service delivery and, is responsible for advising, monitoring and providing overall support to the management team.
The Clinical Quality Improvement Data Analyst position is responsible for Continuous Quality Management (CQM) which includes the development and dissemination of the annual HIV Services Continuous Quality Improvement (CQI) Plan and its respective Annual Performance Measurement Plan. This individual also monitors and enforces the CQI /Performance Measurement Plan among the various HIV Services and related departments. The Clinical Quality Improvement Data Analyst will provide Management Information Specialist programming support for HIV services to maintain the electronic data management systems that fulfill the electronic reporting required for Ryan White Services Report (RSR). In addition, they are responsible for completion of quality management for all HIV services. The Clinical Quality Improvement Data Analyst is also responsible for generating reports for the Population Health, Quality, Risk Management and Patient Safety Team. This position is also responsible for providing reports and surveys for other departments.
ESSENTIAL JOB FUNCTIONS
- Work with multiple grant funded departments to support collection efforts.
- Follow up with staff to problem solve data collection gaps or integrity issues.
- Assist staff with developing and following through on Plan-Do-Study-Act (PDSA) projects.
- Ensure all reports are submitted in a timely manner.
- Develop and maintain dashboards using tools like SQL, Excel, and scripting language to enable Program Managers and Directors to monitor data collection quality and fidelity.
- Develop and maintain dashboards to help track complex communication with staff across various stages of data collection process.
- Support data verification for all data reported.
- Document data transfer and quality assurance processes as they are developed.
- Make recommendations concerning best practices for data collection and entry.
- Create and maintain any necessary databases including design, documentation, extraction and deletion.
- Assist staff with creating queries required for quality measures.
- Test to ensure data integrity and efficient processes for data collection, entry, and retrieval.
- Ensure CAREWare system is maintained.
- Maintain security and confidentiality of patient/ protocol information.
- Works in collaboration with management to optimize data management and functionality/ reporting of quality measures
- Assumes primary responsibility for concurrent data collection and entry on specified data points
- Track and ensure data is submitted timely and validate for accuracy.
- Review requested data to determine scope and availability of information.
- Participates with the management team on data driven decision making and planning.
- Identify data requirements and perform structured/random quality audits across multiple software applications to validate accuracy of data/data sets, interfaces, and work queues.
- Assists with design and creation of new data report and collection tools.
- Independently creates new reports in existing database tools.
- Track various data errors and complete analysis to recommend correction.
- Create materials and trainings to train staff in high quality data collection and submission methods.
- Promote positive internal and external customer relations through prompt and courteous service.
- Chairs Ryan White Quality Committee Meetings.
- Participates on organization and departmental committees for Performance and Outcomes.
- Other duties as assigned.
MINIMUM EDUCATION AND EXPERIENCE REQUIRED
- Active Registered Nurse license required.
- Bachelor’s Degree, concentration in Informatics/Information Systems preferred.
- Management of information systems required.
- Basic clinical knowledge required.
- 1-3 years of work experience in a professional, data-driven environment
- Experience in using Excel and SQL to manipulate data
- Experience with developing Plan, Do, Study, Act (PDSA’s), development.
- Experience in quality improvement.
- Experience in one or more of the following: quantitative data collection, cleaning, processing, and data management accountability practices.
- Demonstrated project management experience and excellent communication skills.
- Background in both data management and analytical skills in healthcare environment.
- Experience with Ryan White grant reporting CAREWare System preferred.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of Ryan White reporting preferred.
- Possess knowledge in quality performance and their applicability to outcomes management.
- Excellent customer service skills and the ability to communicate effectively; must be able to work as part of a collaborative team.
- Ability to prioritize tasks and deal with frequent interruptions/ requests effectively.
- Remains current on external trends related to quality measures.
- Competently utilizes computer hardware and software programs including but not limited to: Microsoft Windows, Microsoft Word, Excel, Access, SQL
- Being open to change and considerable variety in work activities.
- Analytical ability sufficient to evaluate data, make judgments and recommendations.
- Ability to independently work through details of a problem to reach a positive solution.
- Excellent verbal, written and interpersonal communication skills.
- Ability to differentiate between primary and secondary source systems and databases.