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Project & Process Improvement Analyst

Equifax Australasia Group Services Pty Limited
Full-time
On-site
Brisbane, Australia
Process Improvement/Quality Improvement

Work Location - Brisbane/Melbourne/ Sydney

As a Project & Process Improvement Analyst, you will play a crucial role in supporting the successful execution of projects and driving continuous improvement initiatives across the organization. You will work closely with process owners, business leaders and cross-functional teams to ensure projects are delivered effectively and efficiently, while also identifying opportunities to streamline processes and enhance overall performance. This role requires a proactive individual who is comfortable exploring ambiguity, asking insightful questions, and effectively communicating with stakeholders at all levels.

What you’ll do

  • Act in the capacity of a project manager to support the planning, execution, and monitoring of projects, including developing timelines, building financial models, tracking progress, and managing risks.

  • Independently manage smaller improvement initiatives or workstreams and research/discovery packages of work. 

  • Assist in the identification and documentation of existing processes, highlighting areas for potential improvement.

  • Contribute to the development and implementation of process improvement initiatives

  • Gather and analyse data to identify trends, root causes of inefficiencies, and opportunities for optimisation.

  • Facilitate communication and collaboration among project team members, stakeholders and project sponsors.

  • Diligently track meeting minutes, decisions, and action items, ensuring timely circulation and follow-up.

  • Prepare clear and concise presentation packs for business leaders and project sponsors, summarising progress, findings, and recommendations.

  • Comfortably present information and updates in meetings and forums with business leaders and project sponsors.

  • Follow up on action items and ensure accountability for assigned responsibilities.

  • Document project outcomes, lessons learned, and updated processes.

  • Proactively "pull on loose threads" by investigating inconsistencies, asking clarifying questions, and seeking to understand underlying issues.

  • Present findings and recommendations clearly and concisely, both verbally and in writing.

What experience you need

  • Bachelor's degree in a relevant field (e.g., Business Administration, Engineering, Operations Management).

  • 0-3 years of experience in project support and process improvement

  • Demonstrated ability to work autonomously and manage time effectively.

  • Strong work ethic and a commitment to delivering high-quality results.

  • Excellent organisational skills and meticulous attention to detail, particularly in documentation.

  • Familiarity with project management principles and methodologies.

  • Exposure to continuous improvement methodologies (e.g., Lean, Six Sigma) is a plus.

  • Strong analytical and problem-solving skills.

  • Excellent written and verbal communication skills, with the ability to interact effectively with diverse teams.

  • Demonstrated ability to take initiative, ask probing questions, and follow through on tasks.

  • Proficiency in the Google Suite

What could set you apart

  • Highly inquisitive and not afraid to ask "why".

  • Strong sense of ownership and accountability.

  • Excellent interpersonal skills and the ability to build rapport.

  • Detail-oriented and organised.

  • A proactive and self-motivated individual

What’s in it for you? 

At Equifax, we are on a mission to ensure that you have the support, resources and opportunities to Power Your Possible. Here are just a few ways we give back to our teams:

  • Hybrid Work Model 

  • Additional Leave Allocations + Public Holiday Swaps 

  • Discounted Gym Memberships

  • Discounted Private Health Cover (and discounted Pet Insurance if you want it!) 

  • Employee Stock Purchase Plan 

  • Career Development and Learning

  • A Diverse and Inclusive Workplace and Environment 

  • Wellbeing Resources

Primary Location:

AUS-Brisbane

AUS-Melbourne, AUS-Sydney-Blue-Street

Function:

Function - Project, Program and Process Management

Schedule:

Full time