Process Improvement Support

Under guidance and/or coordination from the Government lead, will document and evaluate process flow and integrate alternatives by evaluating resources/workstation/equipment utilization, space requirements, and process flow.

Duties and Responsibilities

• Ability to develop process flow charts using Microsoft Visio.

• Develops and produces complex process flow diagrams and use cases for use in streamlining processes, procedures, and systems.

• Utilizes Microsoft Visio to produce a variety of diagrams including but not limited to flowcharts, org charts, building plans, floor plans, data flow diagrams, process flow diagrams, business process modeling, swim lane diagrams, 3D maps, etc.

• Supports DHA FE with Business Process Reengineering (BPR) and Lean Six Sigma (LSS) initiatives/operations.

• Participates in the improvement of DHA FE processes, standards, and tools.

• Produces documentation that conforms to DHA and industry standards.

• At the direction of the Government works with customers to diagnose business problems and recommends an appropriate set of tools and applications as a solution without bias to any technology. Utilizes business workflow software and communication skills to clarify, track, and document DHA FE processes with interconnected flow charts that pinpoint potential inefficiencies, opportunities for growth, and project bottlenecks at the direction of the Government lead and for Government process improvement considerations.

• Assists the government lead in the facilitation of meetings/events to assist customers in the design of workflows using tools such as Microsoft Visio to accomplish their shared purpose efficiently and effectively.

• Prepares a variety of reports showing process flow.

• Ability to develop and produce complex process flow diagrams for use in streamlining systems, programs, and processes.

• Bachelor’s degree from an accredited institution or 3 years from an accredited university or LSSGB/LSSBB certification and 3-years of experience in process documentation.

• 2 to 3 years of experience mapping processes or equivalent experience in a related field (no certification necessary).

• Proven experience drafting detailed procedures and process workflows including the use of Microsoft Vision.

• Proficient with the following Microsoft Office Suite/Microsoft 365 programs: Word, PowerPoint, Access, Excel, SharePoint, and Outlook.

• Understanding of project management

• Knowledge of DHA FE, DHA and DoD mission, programs, organizational structure, and the supporting management requirements, operating procedures, and systems.

• Knowledge of business process reengineering methodologies, analysis, theory, and application to conduct needs assessments of various health care settings.

• Knowledge of facilitation tools and/or techniques to assist in idea generation and problem solving.

• Knowledge of workflow and work process analysis techniques and interpretation of data (e.g., flow charting, system/procedure analysis, work distribution, shift analysis, critical path, and network analysis).

• Knowledge of office automation applications (e.g., spreadsheets, word processing, graphics, database management, and communication packages).

• Lean Six Sigma certification/training.

• Healthcare Clinical Operations

Skills

• Analytical and problem-solving skills to troubleshoot systems problems.

• Knowledge of clinical analysis in a wide range of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness or the improvement of complex management processes and systems.

• Experience in analyzing business processes and information management needs of medical organizations.

• Working knowledge of Microsoft Office Suite/Microsoft 365, Microsoft Project, or other project management solution to manage projects.

• Ability to integrate information from a variety of sources into various systems.