Process Improvement Specialist

Who we are looking for:

We are looking for a detail-oriented and proactive Process Improvement Specialist to help support the successful expansion of our fiber optic network. In this role, you’ll manage the crucial process of securing Right of Entry (ROE) agreements for new fiber buildout projects. This position is perfect for someone who thrives on coordination, problem-solving, and ensuring every detail is accounted for.

Still interested? Here’s what the role looks like:
As a Process Improvement Specialist, you’ll be at the heart of our Strategic Planning team, helping to refine processes, enhance efficiency, and build strong relationships with property managers, owners, and internal teams. This role calls for someone who can balance meticulous attention to detail with excellent communication skills to keep projects moving smoothly. Here are what some of the other key responsibilities that you'll take on: 

• Conduct on-site field research to identify and develop detailed lists of eligible property types in designated fiber areas
• Initiate and maintain communication with tenants, property managers, and owners to coordinate fiber installation
• Manage the full lifecycle of ROE agreements, from initial outreach to final filing, ensuring accuracy and compliance
• Utilize specialized tools to identify property managers and owners, and maintain a structured filing system for tracking submissions, countersignatures, and approvals
• Identify opportunities to improve the ROE process, such as editing agreements and developing communication materials
• Collaborate with internal and external teams for site visits and infrastructure verification
• Coordinate discussions with leadership and legal teams to implement amendments and ensure compliance
• Provide clear, timely updates and announcements to stakeholders, including weekly ROE Count reports and processing of all ROE distribution requests
  

Candidates must show:

• Strong communication skills, including active listening and the ability to explain processes clearly to diverse stakeholders
• Professionalism and empathy when handling potential conflicts or resistance
• A strong sense of accountability; self-motivated, positive, and able to work both independently and within a team
• Excellent organizational skills with the ability to prioritize, manage time effectively, and handle multiple tasks in a fast-paced environment
• Proficiency in data management and tools, including Microsoft Office applications, with the ability to learn specialized software quickly
• Critical thinking and problem-solving skills to identify and resolve issues effectively
• Sound decision-making based on facts and judgment, seeking guidance when needed
• Commitment to personal growth—be curious, adaptable, and continuously learn
  

This is what you need to have

• High school diploma or GED required; associate or bachelor’s degree in a related field preferred
• Proven experience in an administrative or coordination role, preferably within a project management or process improvement capacity 
• Proficiency in Microsoft Office applications and Adobe Acrobat applications
• High level of accuracy and attention to detail
• Ability to maintain regular, punctual, and consistent attendance 
• Must have and maintain current driver license
  

Still Interested? Apply today!
 

GTA Val-You’s:

Our Customers Matter. Build Trust Through Respect. Be Accountable. Learning is Growth. Lead with Care. Win Together. Be a Game Changer.

Teleguam Holdings LLC dba GTA is an Equal Opportunity Employer

Teleguam Holdings LLC, dba GTA is an Equal Opportunity employer dedicated to building an inclusive and diverse workforce as we see this is critical to the success of our company. Having diverse perspectives, experiences, and skills within our teams allows us to learn from each other and grow as individuals, which leads to better work and outcomes. Through our actions, our goal is to create long term impactful change throughout the company and our island community. However you identify or whatever background you come from, we welcome you to be a part of this change. We ask that you apply to a role that excites you and where you can bring your authentic, best self to work. Keep in mind that all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Read more about our commitment to these principles in the Department of Labor's EEO notices and Guam Department of Labor notices.

Other applicable federal employment laws include Family Medical Leave Act (FMLA) and  Uniform Services employment and Reemployment Act (USERRA).

Accommodations for Applicants with Disabilities

Teleguam Holdings LLC, dba GTA has always worked to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at humanresources@gta.net or call us at (671) 644-0300.