We are seeking a Process Improvement/SharePoint Support Analyst to support the Department of State IT Governance Support Services Bureau of Consular Affairs. This position supports the decision-making framework for addressing several enterprise-level initiatives within CA/CST and ensuring that all work activities are performed in a timely, efficient, and cost-effective manner while maintaining the highest quality of performance.
The tasks for this position include:
- Continuously monitor SDLC related processes and provide CST insight into any areas that may require special attention.
- Make recommendations for process improvements and develop target-state process designs, develop implementation plans/roadmaps, and continually revise and report on process efficiencies and redundancies.
- Develop and deliver updated process, policy and procedures documents.
- Support CST’s Annual Statement of Assurance process documentation requirements
- Conduct and document process evaluations against established performance metrics, recommend corrective actions, and conduct lessons-learned sessions.
- Support the Government in monitoring project teams for adherence to policies and procedures.
- Perform all other Process Improvement activities as directed by the COR/GTM.
- Review CST’s current Knowledge Management processes and Systems, including SharePoint, as well as review existing knowledge management documentation with the view to making improvements.
- Provide support for SharePoint as a Knowledge Management tool. This shall include maintenance of SharePoint sites and repository/document management activities.
- Recommend improvements to CST’s Knowledge Management systems and develop and maintain related Knowledge Management Policies and Procedures documents.
- Develop and administer automated workflows and manage related repositories.
- Facilitate lessons learned sessions and document lessons learned for distribution and storage and identify recommendations for further process improvement based on lessons learned; and,
- Perform other Knowledge Management activities as directed by the COR/GTM.
Required:
- Active Secret Clearance
- 10 years of experience
- Bachelor's Degree in any descipline
Desired:
- SAFE Agile Certificate
- Six Sigma Black Belt