Process Improvement Assistant Manager (Center of Excellence)

Shape the Future of Customer Service: Assistant Manager, Center of Excellence Opportunity!

TASQ is urgently seeking a driven assistant manager to join our Customer Service - Center of Excellence team in BGC Taguig. This is your chance to play a key role in defining and improving our customer service processes and lead a high-performing team!

Get a head start with our initial phone interview; keep your line open!

In this impactful role, you will:

• Develop and implement groundbreaking process definitions and frameworks across coaching, training, reporting, governance, and workforce management.
• Drive continuous improvement and create innovative process frameworks.

We're looking for a leader with

• Extensive BPO customer service experience: at least 5 years in the sector.
• Proven leadership: Minimum of 4 years managing a customer service team.
• A solid educational foundation: a college degree in any field.
• Flexibility: Willingness to work flexible shifts.
• On-site presence: Must be available to work in BGC, Taguig.
• Immediate availability: Ready to start right away.

Benefits:

• Comprehensive HMO coverage for you and two dependents from day one.
• Rewarding quarterly performance bonuses.
• Outstanding opportunities for career advancement and diverse account exposure.
• Enjoy your weekends off!