OVERALL JOB PURPOSE
As a Process Improvement Supervisor, you will drive operational efficiency by analyzing freight forwarding processes, managing improvement initiatives, and translating business and client requirements into effective solutions. This role focuses on process standardization, cross-functional collaboration, and supporting solution implementation to enhance operational performance.
KEY RESPONSIBILITIES
- Business Analysis: Analyze freight forwarding processes, identify gaps, and propose solutions to improve efficiency and effectiveness.
- Requirement Gathering: Collaborate with key account management, operations, sales, and other departments to translate business needs into functional specifications.
- Project Management: Lead improvement projects, defining scope, timelines, and deliverables to align with business objectives.
- SOP Management: Develop and maintain Standard Operating Procedures (SOPs) to ensure consistency and compliance across departments.。
- Training & Support: Facilitate solution implementation through training, documentation, and issue resolution to ensure successful adoption.
QUALIFICATIONS:
Education/Technical Skills
- Bachelor’s degree in Business Administration, Supply Chain Management, Industrial Engineering, Logistics, Information Systems, or related fields.
- Familiarity with freight management software (e.g., CargoWise One or other ERPs) is a plus.
Knowledge/Work Experience
- 3–5 years of experience in business analysis, process improvement, or project management.
- Strong understanding of freight forwarding operations, including shipment handling and client requirements.
- Proven ability to translate business requirements into operational solutions.
- Experience in documenting and maintaining SOPs.
Key Behavioral Competencies
- Strong problem-solving and analytical skills.
- Excellent communication and stakeholder coordination abilities.
- Ability to manage multiple priorities in a fast-paced environment.