EHR Support Specialist - Quality Improvement/E.H.R. (Statewide, MT)

If you are passionate about providing high-quality care to individuals in your community, we invite you to join our team at AWARE.

AWARE is looking for the right person to join the team as an EHR support specialist.

The support we provide helps the adults, children, and families we serve become active and vital members of their community while focusing on personal growth. We are a compassionate and fully engaged team that is dedicated to providing the best possible care to our clients. Our strength lies in our culture of care, and we are looking for individuals who share our commitment to providing unconditional care to those in need.

We are committed to providing a supportive and inclusive work environment where all team members feel valued and respected. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development. If you are looking for a rewarding career, we encourage you to apply to join our team at AWARE.

Responsibilities:

• Provide excellent customer support to assist in the management of AWARE’s electronic health record (EHR) system and related application.
• Manage AWARE's Help Desk EHR Referrals in cooperation with AWARE’s Quality Improvement Specialist to determine and resolve problems received from end users. Review and assess each ticket for actions that require supervisor’s involvement/notification, priority, assignment to the appropriate technician, follow up needs, and further information gathering. 
• Provides technical support to end users regarding how to complete existing processes within the EHR; Provides support to team and end users regarding how to re-engineer existing processes and workflows;
• Inputting and configuring new employee EHR accounts.
• Works closely with the Service Director – Quality Improvement/E.H.R. to complete a variety of projects that support the maintenance and growth of the EHR system;
• Ensure effective communication with end users to keep them apprised of the status of support cases and new developments.
• Establish an EHR News and Tips communication system via the Help Desk or other methods as determined by the QI department.
• Provide on-going monthly training for end users.
• Provide reports to the QI department to determine trends of issues and possible training needs.
• Identify, coordinate and resolve issues experienced by end-users of the E.H.R.
• Coordinate the resolution of tickets with EHR vendors to provide end users with timely solutions while ensuring accountability for response times and appropriate outcomes.
• Train and orientate end users on basic log in and use of the electronic health record including best practice uses of the E.H. R.
• Troubleshoots minor equipment malfunctions and corrects them as directed by computer operation manuals, or supervisor;
• Ability to react to change productively and handle other essential task s as assigned;
• Coordinate system upgrades; conduct pre and post upgrade testing.
• Maintains log of all worked performed and processed;
• Other tasks as assigned.

Talents, skills, and abilities:

• Requires demonstrated experience in customer support, healthcare information management and/or healthcare information technology (HIT). Intermediate experience working with Windows and PC based software products. 
• Experience working in a deadline driven environment, handling multiple tasks. Good written and verbal communication skills, the ability to translate numbers into plain English while forming professional working relationships with a welcoming and helpful customer service approach. Travel required.
• A BA/BS Degree in Computer Science, Health Informatics or related field is preferred. 
• Minimum of three (3) years of direct employment experience working within an electronic health record system required. 
• Must have, or be willing to obtain, a valid Montana Driver’s License. Must have an acceptable driving record; as well as an acceptable criminal and protective services background check.

Benefits:

AWARE proudly offers an excellent benefits package, uniquely designed to support you and your family in staying well, professional growth, and achieving financial security. AWARE’s benefits include:

• Quarterly Financial Bonus Program
• Tuition Reimbursement
• Health Insurance
• Dental/Vision Insurance
• 401(k) with company match
• Life Insurance
• Wellness programs
• Generous paid time off

We are proud to be an equal opportunity employer.