Solaris HealthCare Windermere is now hiring. We are looking for caring individuals to provide outstanding care to our residents each and every day.

We are located at 4875 Cason Cover Dr, Orlando, FL 32811.

Proud Partner of the Tampa Bay Buccaneers – join the spirited KARE KREWE of Windermere!

You’ll love being part of our team—and you may also qualify for these amazing benefits:
Affordable Health, Dental & Vision Insurance (family options included)
Advanced Pay -get paid when YOU want
401k with Company Match -plan for your future
Generous ETO, Holidays & Sick Time -we value work life balance
Tuition Reimbursement -invest in your growth
Life Insurance & Disability Coverage -peace of mind for you & your family
Uniforms Provided & Perks Programs -we've got your covered
Shift Differentials depending on location, position & shift!

Join a team that invests in YOU - your health, future & your success!

This role requires Florida AHCA Clearinghouse background screening.
https://info.flclearinghouse.com

Purpose of Your Job Position

The primary purpose of the CTC’s job position is to build and grow census and quality mix by developing referral relationships with existing customers and developing new business through account management systems. This is done by building relationships with clinical discharge coordinators, social workers, physicians, and through meeting with the patient/family members.

Job Functions

Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.

DUTIES AND RESPONSIBILITIES

General Responsibilities
Completes all assigned tasks in a timely manner as instructed by supervisor.
Adheres to work schedules in completing and performing assigned tasks.
Cooperates with department personnel, as well as other facility personnel to ensure that services can be adequately maintained to meet the needs of residents.
Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout Solaris HealthCare.
Treats residents, residents’ family members, visitors and fellow employees with courtesy, respect and dignity.
Meets with Supervisor on a regular basis to assist in identifying and correcting problem areas and/or improving services.
Notifies facility when late arrival to or absence from work according to established center policy.
Adheres to established employee policies.
Adheres to established dress code (business attire).
Meets acceptable center attendance requirements.

Residents Rights

Ensures that all care is provided in privacy.
Alerts residents before entering residents’ rooms.
Reports all grievances and complaints made by residents to supervisor.
Reports all allegations of resident abuse and/or misappropriation of resident property.

Care Transition Process

Responsible for meeting /communicating with each new referral from the hospital. Provides the patient/family with the facility contact information.
Ensures facility can meet patient’s clinical needs. Discusses any issues with Director of Nursing. Obtains any special equipment needs, size, model numbers, brands etc; to ensures item is ordered and onsite prior to patient arrival at facility.
Coordinates in servicing of SNF nursing staff if appropriate and requested.
When patient’s needs cannot be met, makes alternate recommendations in the community.
Assists in obtaining all necessary prescriptions, 3008 & PASRR prior to patient’s discharge from hospital.
Maintains a list of patients being followed at each hospital, their referring source and corresponding physicians in order to develop a target list for follow up communication purposes.
Communicates with patient and/or family prior to admission, invites to tour, educates about rehabilitation & skilled nursing, answer all questions, provide insurance benefits, educates about payers, obtains advanced directive status, provides advanced directive education if needed. Obtains correct emergency contacts. Involves the family/caregivers in the educational process and assesses post discharge educational/coaching needs.
Communicates with Case Manager/discharge planner prior to leaving the hospital whether the patient has been accepted and facilitates transfer if appropriate.
Communicates gathered information with Admissions Director in a timely manner.
Assists in identifying ACO or bundled patients
- Communicates to internal team
- Coordinates communication between facility and Hospital or ACO Group
- Facilitates quarterly meetings.
Proficient in Matrix, MVP, FDLE, all payer verification systems , Entrypoint, and all electronic referral systems used by the facility.
Works with Admission Director to respond to referrals in electronic referrals systems and meet Solaris expectation of 15 minute response time.
Provides back up coverage to Admission Director if Coordinator is not available.

Customer Relations Process

Maintains a thorough knowledge of the center’s products and services, acuity capabilities and physician relations.
Typically completing an average of 20 30 customer relations meetings weekly
- generating center tours, presentations and increasing referrals
- Provides patient updates as requested
Meets with Administrators or department heads to discuss customer service issues as the issue arises in order to respond in a timely manner.
Assist center customer relations team to identify niche opportunities, market diversification and market share strategies
Evaluates center physical environment and discuss with Administrator. “See’s the center through the customer’s eye’s”
Maintains an educated understanding of all payer sources and their impact on revenue.
Prioritizes admissions to maximize revenue opportunity without jeopardizing referral source relationships.
Consistently employs Solaris Customer Relations training techniques in all referral source encounters, leading to an appropriate customer commitment
- Preplans all calls
- Establishes rapport
- Determines customer needs
- PROPOSES Action plan
- Handles Objections
- Obtains commitment
- Conducts post call planning and follow up
Develops relationships with a growing base of referral sources, leading to a consistent flow of quality referrals to the center.
Actively seeks out and identifies new referral sources
Meets or exceeds customer relations meetings quota
Maintains a current target list of potential new referral sources
Completes the admission monthly report indicating effectiveness of the customer relation action plan, needs for change and forecasting
Maintains an efficient referral tracking system, using it to identify inquiry trends, customer needs and an effective sales plan
Utilizes a prioritized A B C account management system to strategize, plan and execute an effective sales program resulting in successful leads
Effectively networks with current and past customers to solicit referrals
Maintains an active involvement in the community organizations and associations. Attends a minimum of 2 networking meetings per month.
Proactively identifies cluster opportunities, effectively implements and supports cluster market events.
Effectively supports customer relations development team
Utilizes Solaris Ordering Made Easy for advertising needs & branded supplies

Census Development

Quality Mix (Total, Medicare,) at/above budget
Total occupancy at/above budget
Achieves increase in referral sources
Proactively identifies cluster opportunities (if applicable).

Community Relations Process

Schedules and leads effective presentations to educate both professional referral sources as well as the community. Minimum 2 per month.
Maintains up to date customer profiles on existing referral sources
Captures seminar leads to incorporate into database
Effectively uses resources to build relationships
resulting in gaining prospective customers and gaining commitment to admission
Effectively educates community about products and services to meet our customer’s needs
- Effectively uses telephone as a communication tool
- Effectively uses collateral material
- Effectively uses in home/hospital assessments as a tool to gain referrals
- Effectively presents benefits based on understanding customer’s situation and needs
- Uses appropriate empathy in interaction with customers
Coordinates presentation efforts with subject matter experts to guarantee a successful team approach to developing census
Works with the center team to plan and manage available resources to meet center objectives in
conjunction with AD:
Effectively coordinates center customer relations committee
Completes a Monthly Customer Relations Action Plan
Executes the plan within the department budget

Environmental Analysis

Maintains a working knowledge of local market trend and competition.
Complete Environmental Analysis at least annually in conjunction with Admissions Director
Demonstrates awareness and communicates key competitive changes (e.g., new products, beds, prices)

Customer Satisfaction Responsibilities

Models customer service principals throughout the center and promotes appreciation of our customer’s needs with every employee
Knows, understands and models Solaris HealthCare’s mission and service principals
Communicates customer objectives and expectations to center department heads and team
Role models superior customer service
Establishes realistic expectations for service levels with families, residents and referral sources

Administrative Responsibilities

Works with Home Office Marketing Department and Center Administrator in developing center brochures, advertisements, and media campaigns; Contributes to the Corporate Marketing Newsletter.
Works with Admission Director to maintain social media
Plans, coordinates and reviews special center events such as VIP open houses, where the community is invited to attend in conjunction with center team.
Reports observations concerning structural, equipment and furniture defects and malfunctioning to appropriate personnel.
Coordinates work of department with work of other departments.
Maintains required records and reports as outlined in
Solaris HealthCare Policies and Procedures manual.
Tracks supply usage by department to identify waste.
Prepares requisition and monitors quantities delivered.
Notifies Supervisor of supplies, which do not suit intended purpose.
Maintains confidentiality of necessary information

Staff Development

Participates timely in in service training classes that provide instructions on “how to do the job”.
Attends and participates in continuing educational programs designed to keep you abreast of changes in your profession.
Participates in annual Solaris HealthCare in service training programs as scheduled (e.g., OSHA, TB, HIPAA, Abuse Prevention, Safety, Infection Control, etc.).
Attends and participates in Doing What’s Right classes.

Safety and Sanitation

Reports all accidents and incidents observed on shift.
Identifies emergency situations and responds appropriately.
Follows established policies concerning exposure to blood/body fluids.
Reports all hazardous conditions and equipment to supervisor immediately.
Reports all safety violations.
Follows facility specific smoking regulations and reports all violations.
Reports any suspected conditions that may be communicable or infectious to the immediate supervisor.
Follows established infection control precautions and procedures.
Wears and/or uses safety equipment and supplies when indicated.
Uses only equipment trained to use.
Demonstrates job specific knowledge of fire and disaster preparedness during drills or actual situations.
Operates all equipment in safe manner.

Qualifications

Bachelor’s degree preferred. Considerable experience in a comparable position will be considered in lieu of degree

Nursing, Therapy or strong clinical background prefferred

Marketing experience prefferred

3 5 years sales experience, preferred in health care services, products or pharmaceuticals.

Specific Requirements

Must be able to read, write, speak, and understand the English language.
Must possess the ability to make independent decisions when circumstances warrant such action.
Must demonstrate the knowledge and skills necessary to provide care appropriate to the age related needs of the residents served. Must be a supportive team member, contribute to and be an example of team work and team concept.
Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel and the general public.
Must possess leadership ability and willingness to work harmoniously with and supervise other personnel.
Local travel engaging in outside sales calls, including periodic overnight travel, as needed or as directed by Administrator is required.

Care Transition Coordinator

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