Startek is global provider of customer support services, business process outsourcing (BPO), engagement solutions, integrating digital technologies, communication, and data to serve brands worldwide. Our mission is to combine people, technology and data to deliver customer experience excellence for leading brands.
We are currently hiring on behalf of one of our clients within the health administration sector. Should your profile be a direct match for our vacancy. Please do apply.
Should you be in the market for vacancies within the health administration or managed care space and do not see a vacant role within your specialization, please email recruitsa@startek.com and include your specialization in the email subject title.
This incumbant will ensure that members are well informed and educated to mitigate the risk associated with illness which will limit hospitalisation, mortality and further health degradation and costs
Operating Model:
Provide appropriate and impactful telephonic and written counselling, education and support to allocated clients with high risk or long term illnesses, thereby reducing hospital admissions and risk factors
Complete required administration and case information on assigned cases to standard and within deadline
Handle and resolve medical and claim related fund queries
Identify high risk patients and clients and, when appropriate, refer to alternative professionals for additional support (such as social workers)
Meet delivery objectives through working with other team members within and linked to the department / project
Resolve operational performance variations and problems and escalate unresolved issues to higher levels
Ensure delivery targets/objectives are met and operate in a supportive manner to achieve successful delivery
Operational Implementation of Strategy:
Keep up to date with operational changes implemented in response to important external influences
Deliver in a manner that supports and meets operational quality standards and meets the defined departmental priorities
Perform according to defined operational best practice and identify and implement opportunities for continuous delivery improvement
Operational Leadership:
Deliver personal performance within Human Capital frameworks and policies to ensure delivery to agreed standards and objectives
Engage in development, coaching and mentoring
Support transformation through valuing diversity
3 years hospital/clinic or managed care experience, providing counselling for mental health conditions.
Qualifications
Relevant B Psych degree
Professional Membership
Health Professions Council of South Africa (HPCSA), Medical Practitioners