Job Duck is hiring a virtual
V104 - Intake Specialist and Healthcare Support
Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm.
Job Description:
Summary:
Are you looking for a long-term opportunity to grow and make an impact in a supportive environment? We are seeking a dedicated and task-oriented staff member to assist with insurance billing, follow-up, and coordination with insurance companies. If you are patient, sharp, and motivated to deliver outstanding service over the phone, this role offers a rewarding chance to support a vital department and develop your skills. Your focus and professionalism will contribute to smoother case management and quicker resolutions, making a real difference every day.
• Monthly Compensation: $ 1,150 – $ 1,220 USD
Responsibilities include, but are not limited to:
• Sending bills to insurance companies
• Assisting the Utilization Review department team with case follow-ups
• Following up with insurance companies regarding cases as needed
• Calling insurance companies to provide medical information
• Checking the status of authorization requests with insurance providers
• Confirming receipt of faxes from insurance companies
• Verifying patient details such as demographics, insurance ID numbers, and diagnosis codes
• Setting up requests for authorization calls and initial case follow-ups
Key Skills:
• Willingness to grow in the role and stay long-term
• Excellent phone communication skills
• Strong and clear communication skills
• Task-oriented, focused, and detail-minded
• Patient, sharp, and focused on achieving goals
• Self-motivated and proactive in follow-up and resolution
Requirements:
• At least 1 year of prior experience with insurance billing or related administrative tasks preferred
• Excellent verbal communication and phone skills
• Ability to handle multiple follow-ups and coordinate with insurance companies effectively
• Organized with strong attention to detail
• Own PC or laptop, reliable internet, and a quiet workspace for remote work
Software:
• HouseGap (ticketing system)
• RingCentral (VOIP) phone system)
• Gmail and Google Workspace
• Google Docs
Working Schedule: Mon – Fri 5:00 AM to 2:00 PM
Timezone: PST
Languages:
English
We believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. So, take the first step and apply now!
Our application process involves multiple stages, and submitting your application is just the beginning. Every candidate needs to successfully pass each stage to become part of our team.
Please keep an eye on your email and WhatsApp for the next steps, as we'll assign someone to guide you through the application process. Be sure to check your spam folder as well.