Trainer, Clinical Informatics

Job Category: Professional

Hospital Location: Newmarket ON

Job Type: Temporary (Fixed Term), Full time

Number of Positions: 1

Minimum - Maximum Hourly Rate: $43.70 - $51.95

Why Join Our Team?

• A people-first workplace environment that prioritizes belonging, wellness, and psychological safety.

• Hybrid, virtual, and in-person working environment (where applicable).

• Progressive health and dental benefit plans.

• HOOPP pension plan with employer and employee premium sharing.

• Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.

If you are ready to embrace this exciting challenge and contribute to the success of Southlake Health, we encourage you to apply and be part of our dedicated team, making a difference in the lives of our employees and the community we serve!

ABOUT THE ROLE:

Are you passionate about advancing healthcare through technology and education? Southlake Health is seeking a Trainer, Clinical Informatics to play a pivotal role in bridging clinical workflows with cutting-edge healthcare technology. In this dynamic role, you’ll help train and support staff on key Health Information Systems (HIS) and other clinical applications, enhancing patient care delivery and driving operational efficiency across the organization. As a Clinical Informatics Trainer, you'll craft, deliver, and maintain innovative curriculum, eLearning modules, and in-person training, tailored to meet the evolving needs of our diverse healthcare teams.

WHAT YOU WILL BE DOING:

• Training & Education: Design, coordinate, and maintain comprehensive training schedules for clinical and medical staff, ensuring their ongoing educational needs are met.
• Onboarding & Continuous Learning: Facilitate engaging onboarding sessions for new staff, as well as ongoing training for returning employees, students, and others, ensuring a smooth transition into our healthcare systems.
• Curriculum Development: Collaborate with clinical teams to develop and update training materials that reflect real-world environments and ensure alignment with our current HIS and clinical systems.
• Effectiveness & Feedback: Work closely with subject matter experts (SMEs) to evaluate training effectiveness and continuously enhance programs based on feedback.
• System Upgrades & Process Changes: Develop training for system upgrades, downtime protocols, and workflow changes, ensuring all staff are prepared for transitions and improvements.
• Mentorship & Leadership: Provide mentorship and guidance to staff, fostering a culture of continuous improvement and excellence in healthcare IT training.

• HIS Expertise: Familiarity with major Health Information Systems (HIS) such as MEDITECH, Cerner, Epic, and similar software solutions.
• Adult Learning & Education: Experience in providing adult education, preferably in a healthcare setting, applying adult learning principles to deliver effective and engaging training programs.
• Project Management: Skilled in coordinating and implementing projects, ensuring timely and successful delivery of training programs.
• Strong Communication: Excellent written and verbal communication skills, with the ability to convey complex technical concepts to diverse stakeholders.
• Time Management: Ability to prioritize and manage multiple tasks effectively, ensuring that work is completed within deadlines in a fast-paced environment.
• Customer Service Focus: Exceptional interpersonal skills, with the ability to build positive relationships with internal and external stakeholders and address their training needs with empathy and professionalism.

WHAT YOU BRING:

• Diploma in Nursing, Allied Health, Health Administration, Health Informatics, or a related field.
• 2+ years of experience in developing and delivering curriculum and training programs tailored to clinical end users.
• 2+ years of hands-on experience working with Health Information Systems (HIS) in healthcare settings.
• 2+ years of experience in adult education, preferably within a healthcare environment.

• Professional designation in a healthcare-related field (e.g., nursing, allied health, health administration) or equivalent certification.
• 3+ years of recent clinical experience (preferred but not required).
• 2+ years of experience in coordinating and implementing projects, particularly in healthcare or clinical systems.
• Experience in developing HIS-specific training materials, including user guides and educational content.
• Proficiency in creating adult learning materials (e.g., e-learning modules, classroom training) designed for healthcare professionals.
• Experience with MEDITECH HIS is highly desirable.
• Strong knowledge of adult learning principles with experience in applying them to improve learner engagement and outcomes.

Southlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace where our community can thrive.

Regular and reliable attendance is an expected requirement of this position.

We are committed to a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview. The People, Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed fairly and equitably.

Use of Artificial Intelligence (AI)

We prioritize a people-first workplace culture which emphasizes equity and inclusion throughout our hiring process. To ensure fairness and transparency, all applications are reviewed and assessed by our dedicated team of recruiters and hiring managers, not by artificial intelligence (AI). We value the unique perspective each candidate brings to our organization.

Health & Safety Workplace Responsibilities

It is the responsibility of all Southlake Health employees to work safely and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties as outlined in the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.

Commitment to Diversity and Inclusion

Southlake Health is fully dedicated to employment equity, diversity, and inclusion in our recruitment practices. We welcome candidates who identify with equity-seeking groups, including women, racialized individuals, Indigenous Peoples, persons with disabilities, and those from the 2SLGBTQ+ community. Any information provided will be kept confidential and used appropriately in our recruitment process.

Anti-Oppression/Anti-Racism at Southlake Health

Southlake Health is committed to having a workforce that is reflective of the diversity of York Region and strongly encourages applications from all qualified individuals, and from those who can provide different perspectives and contribute to a further diversification of ideas.

Accommodation & Diversity in the Workplace

At Southlake Health, we are committed to promoting employment equity, diversity, and inclusion in the workplace. Fostering equity, diversity, and inclusion in recruitment practices is a key aspect of our search process. The current posting is seeking candidates who identify with the following equity-seeking groups: women, racialized persons/persons of colour, Indigenous Peoples, persons with disabilities, and members of the 2SLGBTQ+ community. If you are of the aforementioned identities and feel comfortable making it known, you may choose to self-identify as a member of a designated group. Any information directly related to you is kept confidential and used safely to inform our recruitment process towards being an equal opportunity employer.

Only candidates selected for an interview will be contacted. Thank you for your submission. We appreciate your interest in joining Southlake Health!