Spanish Healthcare Support Specialist in Bulgaria

Begin a New Adventure in Vibrant Bulgaria!

Step into a rewarding career in a country renowned for its stunning natural beauty, rich cultural heritage, and warm hospitality. From lively urban centers to peaceful countryside and historic treasures, Bulgaria offers an inspiring setting to grow your career in customer support.

About the Role:

As a Healthcare Support Specialist, you’ll be the first point of contact for patients and healthcare users, ensuring every interaction is handled with empathy, clarity, and professionalism. Your strong communication skills, patience, and problem-solving mindset will help create supportive and reassuring experiences for individuals seeking healthcare information or assistance.

Key Responsibilities:

• Support users via phone, email, and chat by addressing inquiries, resolving concerns, and providing guidance on healthcare services.

• Deliver accurate and clear information regarding medical benefits, procedures, appointments, and service availability.

• Assist with scheduling updates, account changes, claim checks, and issue resolution in a timely and professional manner.

• Maintain organized and detailed records of user interactions to ensure consistent and high-quality support.

• Stay informed about healthcare guidelines, company policies, and service updates to provide reliable assistance.

• Collaborate with teammates and share insights to enhance patient satisfaction, streamline workflows, and improve support processes.

Requirements:

• Proficiency in Spanish (C1/C2 level)
• Proficiency in English (B2 level)
• EU Citizenship or a Bulgarian residency card
• Minimum 1 year of customer service experience, ideally in call centers or support roles
• Strong problem-solving, multitasking, and communication skills
• Ability to work efficiently under pressure and manage tasks remotely

Benefits:

• Competitive Salary: Based on your experience and skills
• Performance Bonuses: Rewards for outstanding service
• Comprehensive Insurance: Health and life coverage for your well-being
• Meal Allowance: Support for daily meals

• Remote Work: Enjoy the flexibility of working from home

Ready to turn travel dreams into reality? Apply today and kickstart your career in the exciting world of travel!