Spa and Wellness Manager

The Description

The Spa and Wellness Manager is responsible for building a community of wellness among our club’s members and invited guests with the primary focus of promoting overall health and wellbeing. Innovation and forward thinking are crucial skills of this leader, along with the desire to inspire, mentor, and guide the Spa team in the areas of wellness and wellbeing concepts. In addition to creating a distinctive spa and wellness experience for our members and invited guests, an important component of this position will be providing expert recommendations on wellness advancements, such as aesthetic treatments, products and trends to ultimately push the boundaries of what is possible and showcase the Spa as an exceptional wellness destination for our members and invited guests. 

Key responsibilities will include creating a welcoming and relaxing environment, achieving high levels of member satisfaction and fulfillment, enhancing the team’s performance, and maintaining operational efficiencies.  This position will work closely with the Director of Operations, and other senior leaders in a highly collaborate manner to maintain exceptional treatment and product offerings, service quality, inventory control, and sales performance. Staff training and skill development will be paramount, and educating, guiding and mentoring the team to inspire and promote a wellness approach will be another important element to the overall success in this position.  

 Additional responsibilities will include working within the club’s “Global Service Approach” and demonstrates a strong sense of accountability within the team while assuming ownership of communication priorities across the collective departments and reinforcing our instilled values with each interaction.  Staffing coordination, billing of  member accounts, vendor invoicing, inventory levels, special order requests, cleanliness of the facility and assisting the Front Desk/Guest Service teams are also requirements of this position.  

Setting a personal example of professionalism, thoughtful and in-the-moment communications, and fostering a respectful work environment are crucial in this role.  Demonstrating respect, empathy, and care with our members, invited guests and our staff is expected, along with regular staff check-ins, team meetings and training opportunities to build the team’s collective skills will be what ultimately defines success in this role.  

 The Skills Needed

• Tangible leadership experience within a spa or wellness environment required; luxury hotel or resort environment is highly desired 
• Additional work experience in a concierge-style business (i.e., holistic, medical) and familiar with providing an elevated, individualized service approach is highly desired
• Extremely comfortable in presenting ideas, recommendations and suggestions to senior leaders, and a confident, savvy, and nuanced communicator 
• Creative, yet intentional, in selecting product offerings that will resonate with members and invited guests
• Highly professional presence and appearance, with a focus on thoughtful, genuine and empathetic communications, and easily builds strong connections 
• Strong interpersonal and critical thinking skills, in an organized approach, is required
• Ability to work well under pressure and manage multiple priorities in a fast-paced, highly detailed, and high-touch environment
• Strong desire to work cohesively as part of a team, and adapt/respond to different communication styles is strongly desired 
• Ability to focus attention on member and invited guest’s needs, along with the ability to quickly determine and execute alternative plans 
• Display a high level of self-motivation, accountability and willingness to do what it takes to get the job done
• Demonstrate a high level of confidentiality, honesty and integrity in all situations   

 Other Information

• Knowledge of all health, safety and staff certification guidelines and procedures 
• This position may require weekend and holiday hours
• This position will be exposed to various working conditions (both inside and outside).  Must be able to sit, stand, walk, reach, bend and kneel frequently and for long periods of time