RN - Telephonic Health Coach (Bilingual)

Company Description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career!

Job Description

Compensation Notes: 

• $32 - $35 [$35 only for RNs with 5+ years’ experience and BSN or MSN!]
• Shift Differentials for Health Coaches:
  • Hours worked after 5pm = $4 / hour
  • Hours worked on Saturday and Sunday = $2 / hour

Shift:

• Monday – Friday 11:30 a.m. – 8 p.m. (Shifts will be later when candidates are working from home; Example: They will work 12:30 p.m. – 9 p.m. or 1:30p.m. – 10 p.m.)
• Rotating weekends, every 3rd Saturday and Sunday with days off during the week.
• These RN Health Coaches will be talking to members about their healthcare goals.
• They’ll conduct telephonic assessments, create care plans, and guide callers through their healthcare choices.
• They’ll be handling both inbound and outbound calls to engage members in a coaching relationship.
• Provide ongoing disease management coaching and symptom support education to members.

Company Job Description/Day to Day Duties:

• The Health Coach provides unbiased evidence-based health information to assist individuals telephonically with any health related concern.
• The primary focus is to educate and guide a caller through their healthcare choices in order to be a more active and informed participant in the healthcare process.
• That includes general symptom management and answers to urgent questions, assistance and support in managing chronic or serious medical conditions, help preparing for important discussions with an individual’s doctor, and general health related information and management.
• Educate and guide a caller through their health care choices by accessing approved health coaching tools and websites, library resources, Shared Decision-Making materials for research. Provide education and resources to client members.
• Document calls, issues and general information in the company’s computer database for tracking member/patient information.
• Perform assessments as indicated.
• Assist callers in developing action plans to manage specific conditions.
• Assist in the development of department annual goals and identification of outcomes for continuous quality improvement.
• Seek opportunities to increase knowledge and expertise in a specialty area. This includes the dissemination of information to the Health Coach team.
• Function as a resource and mentor to new employees, as well as assist in assessing the ongoing educational needs of the department.
• Participate in case conferencing as needed in conjunction with peers and the leadership team

Qualifications

• MUST have TX nursing license with multi-state privileges and be able to be licensed in all states (CA takes the longest)
• MUST be bilingual - verbal AND written in English and Spanish – Prior to submission, please have candidate complete the Spanish-English Bilingual Prove-It Assessment and include their score in the blurb. Must be above an 80%!
• Minimum 3+ working as a RN in a clinical setting
• Strong communication skills, engaging to speak with over the phone
• Strong computer skills able to easily navigate MS Word, Excel, Outlook; good keyboard skills

Types of Candidates to Submit to Sales Rep:

Additional Information

Interested in being considered?

If you are interested in being considered for the RN Field Case Manager position, please contact Gemma at 407.478.0332 Ext 153