Quality & Process Improvement Manager

We are seeking a highly motivated Quality & Process Improvement Manager to join our Operations team. This individual will play a key role in optimizing manufacturing, warehousing, and inventory control processes, improving facility-wide operational efficiencies, and ensuring the output of consistent and high-quality performance in our repacking operations. The ideal candidate thrives in a fast-paced environment, is passionate about quality, process improvement, and can bridge the gap between technical specifications and repeatable floor-level execution. 

The Quality & Process Improvement Manager will report directly to the Senior Director of Quality & Process Improvement. This role operates within a broader strategy aimed at ensuring operational excellence, quality assurance, and process standardization across all Sojo Industries sites. The Quality & Process Improvement Manager will support these efforts by executing data-driven process improvements, documenting best practices, and maintaining robust quality procedures. This includes working closely with internal partners in commercial, customer operations, production, warehouse, engineering, maintenance, and shipping/receiving functions, and interfacing with external suppliers and customers. 

The ideal candidate is located near a Sojo Industries Inc. hub location and is expected to be on-site to be successful in this role. This role will require travel to other Sojo locations within the U.S. up to 25%. 

Responsibilities 

• Drive Operational Excellence through daily assessment of Operation KPIs, including line availability, machine uptime, line downtime, process cycle time, production thruput, scrap rates, inventory accuracy, and finished goods quality checks. 

• Ensure compliance with the customer’s quality standards as defined in operational Standard Work Procedures (SOPs).  

• Lead commissioning activities for new customer product launches on existing repacking lines and during the integration of new production lines. 

• Lead root cause analysis (RCA) and the corresponding corrective/preventive actions (CAPA) for process deviations, non-conforming materials, and customer complaints. 

• Maintain robust quality assurance programs for all material inputs, including raw materials (e.g., WIP products) and packaging components.  

• Ensure the facility’s readiness for regulatory, customer, and 3rd party audits (e.g., SQF certification) by maintaining robust food safety & quality management programs. 

• Travel to Sojo sites as needed to support project implementation and cross-site process alignment. 

• All other duties as assigned.