Quality Improvement Support

As a Quality Improvement Support you will be responsible for providing direct support to HealthLincs Quality Improvement department to include assisting with all activities that support the Centers key clinical quality improvement initiatives. You will collect and analyze quality data in preparation of quality reports and assist in tracking clinical data. This position will work with the clinical data and clinic staff and will report to Quality Improvement Program Manager.

JOB RESPONSIBILITIES:

• In collaboration with the Quality Improvement Program Manager, coordinates tracking and reporting of clinical outcomes and follow-up.
• Researches topics for new development and quality improvement and collaborate with Quality Improvement Program Manager for approval and implementation.
• Helps perform audits on patient medical records at all health centers.
• Assists in scheduling audits performed by outside agencies, as needed.
• Helps target low-performing indicators with improvement strategies and track changes over time to ensure strategies have been effective.
• Assists in contacting patients in need of identified health services and assist in scheduling their appointments.
• Tracks outcomes and provide monthly reports.
• Attendance is an essential function of the job.
• Attends and participate in assigned committees.
• Attends mandatory training as required.
• All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).
• Performs other duties as assigned.

REQUIRED QUALIFICATIONS:

Education/Training

• Bachelors degree in Public Health, Pre-Med, or applicable major
• Proven experience with Excel spreadsheets, graphs, and flowcharts

Skills/Job Requirement

• Strong organizational and time management skills
• Proven ability to work well in a team environment
• Excellent written and verbal communication skills
• Ability to remain flexible and adaptable
• Ability to follow HealthLinc policies and procedure

Technology Skills

• Operate a multi-line phone system and other office equipment including printers, fax machines, etc.
• Basic software skills (Microsoft Office, EHR, online sources, etc.)

DIRECT SUPERVISION:

• N/A

REQUIRED TRAININGS:

• All assigned Relias training