Quality Improvement Manager

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story – consider joining us at Neighborhood!

We're looking for a highly responsible quality improvement manager who enjoys collaborating with co-workers and is passionate about aligning their work with the organization’s mission.

About the Role:

As the quality improvement manager, you’ll develop, implement, and oversee quality improvement initiatives aimed at enhancing patient care outcomes, safety, and satisfaction. Responsibilities include:

• Quality Improvement & Quality Assurance
• Assure completion of the QA/QI Plan. Assure the Quality Committee is meeting the responsibilities outlined in the plan.
• Assure QA/QI is annually evaluated for compliance, reviewed by the appropriate committee and prepared to the board of directors for approval.
• Facilitate regular peer review meetings and discussions to evaluate the quality of care provided by providers and other staff and identify opportunities for improvement.
• Risk Management
• Facilitate regular peer review meetings and discussions to evaluate the quality of care provided by providers and other staff and identify opportunities for improvement.
• Assure Risk Management Plan is annually evaluated for compliance, reviewed by the appropriate committee and prepared to Board of Directors for approval.
• Prepare reports for the quarterly Risk Management meeting in coordination with the Senior Director of Quality.
• Coordinate quarterly review of FTCA compliance
• Data & Reporting
• Prepare regular reports for leadership, grant requirements and regulatory agencies.
• Identify and integrate data from multiple sources to create strategic and operational reports.
• Work with clinical staff to customize clinical protocols and workflows to support the efficient use of the EHR.
• Understand current standards and requirements of UDS and communicate and support efforts to ensure the health center stays current with standards.
• Quality Initiatives
• Stay informed about changes in regulations, guidelines, and best practices related to healthcare quality and compliance.
• Suggest areas for improvement in internal processes along with possible solutions.
• Responsible for the oversight of the Quality Coordinator
• Function as the site Manager On Duty (MOD), able to complete all the tasks of MOD, train new managers to the role of MOD and support assignments of monthly coverage calendar for MOD.

You will be primarily based at our Riverway location, 1569 Niagara Street in Buffalo, and will travel to other Neighborhood sites in Western New York as needed.

What it’s Like to Work at Neighborhood:

The top three words employees say describe the work environment are: teamwork, supportive, kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned “finalist” distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other’s ideas, and see opportunities to innovate and find solutions when challenges arise.

Education and Skills to be the Quality Improvement Manager:

• Bachelor’s degree required. Training in public health preferred.  FQHC or similar experience preferred
• Experience in quality improvement and risk management required
• Able to read, write and speak the English language.  A second language of Spanish preferred.

What We Offer:

Compensation: $78,000-$85,000 per year (based on a full time, 40 hour work week)

Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other position related components.

Benefits: You’ll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off, holidays.

About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person’s ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We’re working toward a Western New York where all enjoy their highest level of health and wellbeing.

Neighborhood Health Center is an equal opportunity employer.