Quality Improvement Manager

The Quality Improvement Manager is responsible for working with the Director to lead the agency’s quality improvement initiatives across a diverse portfolio of programs. This position is responsible for ensuring all services meet or exceed standards established by stakeholders and oversight agencies. The manager identifies trends that would prevent the agency from providing the best possible outcomes for all clients and families and promotes a positive agency image by performing the following duties.

Duties & Responsibilities:

• Responsible for the direct supervision and oversight of the Quality Improvement staff. Provides support and guidance to department staff. 
• Interpret, Implement and oversee agency audits and ensure compliance with state, federal, and/or contractual requirements. Develop procedures and continuously evaluate whether quality standards are effective and up to date. Develop, implement and monitor corrective action plans as necessary for programs and agency.
• Collect, analyze, and translate outcome and performance data into meaningful recommendations.
• Leads the quality improvement program in the identification, investigation and correction of quality issues.
• Maintain and collate data as it relates to client satisfaction surveys and client quality calls across all programs. Address, coordinate, and resolve consumer complaints, in coordination with the Compliance Department.
• Oversee incident reporting system and work with the director to lead the internal Incident Review Committee.
• Ensures agency adherence to Health Insurance Portability Accountability Act (HIPAA) and assists Compliance Officer in maintaining guidelines.
• Provide training and technical assistance to staff on QI practices, documentation, and data integrity.
• Assist with Utilization Review and Case Record Management as directed to ensure it meets client needs and program requirements.
• Participate and represent the agency in internal and community committees as designated by supervisor.
• Additional duties may be assigned, on an as needed basis.

Education/Experience: 

• Bachelor's degree (B. A.) from four-year college or university in human services or related field; and a minimum of three years’ experience in the human services field is preferred. 
• Must possess relevant experience in an OMH, OCFS, TBI/NHTD and/or not-for profit agency capacity.
• An equivalent combination of education and experience will also be considered.
• Supervisory experience strongly preferred.
• A valid NYS Driver's License is required.