Quality Improvement Coordinator

Job Summary:
 

The Quality Improvement Coordinator supports the organization’s mission to deliver high-quality, patient-centered care by coordinating quality improvement activities and engaging patients in preventive and chronic care initiatives. This role focuses on both data-driven quality improvement and direct patient outreach to improve completion of key clinical quality measures such as cancer screenings, immunizations, and chronic disease follow-up.

Key Responsibilities:

• Coordinate and implement quality improvement (QI) projects to improve performance on clinical quality measures and patient outcomes.
• Conduct proactive patient outreach via phone, text, or mail to remind and assist patients with completing overdue preventive screenings, labs, and follow-up appointments.
• Collaborate with providers, care teams, and clinic staff to close care gaps and ensure accurate documentation in the EHR.
• Monitor and track progress on organizational QI goals.
• Analyze data trends and identify areas for targeted interventions.
• Assist in developing workflows and staff education to support QI initiatives and compliance with payer and regulatory programs (e.g., HEDIS, CMS).
• Maintain documentation for outreach activities and performance metrics.
• Participate in QI meetings and support staff in implementing process improvements.
  
  

Qualifications:

• Education: High school diploma or GED (required) 
• Bachelor’s degree in healthcare administration, public health, or a related field. (preferred)
• Technical Skills: Proficiency in Excel and electronic health record (EHR) systems. 
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data.
• Attention to Detail: High level of accuracy and attention to detail in data managing. 
• Teamwork: Ability to work collaboratively with cross-functional teams and build strong working relationships.

Working Conditions:

• Environment: Office-based role.
• Travel: Minimal travel may be required for meetings.

Benefits:

• Competitive salary based on experience
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement plan
• Opportunities for professional development and growth