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Quality Improvement Coordinator

Neighborhood Health Center
On-site
Richmond, Virginia, United States
Process Improvement/Quality Improvement
General Summary
The Quality Improvement Coordinator will assist with quality improvement efforts that include the development, implementation, execution, analysis and management of the organization's Population Health and Quality Programs. This role will support the organization's mission and commitment to value-based care and patient centered healthcare. The Quality Improvement Coordinator will perform functions related to outreach, collection and accurate recording of clinical information in the electronic health record (EHR) for Quality Improvement and reporting programs.
 
Supervisory Responsibilities  None
Job type Hourly, Non-Exempt
 
Professional Behaviors & Expectations
  1. Routinely demonstrate a strong commitment to Neighborhood Health Center’s behavioral standards by serving as a role model to others.
  2. Complete all employee training.
  3. Make suggestions on how service can be improved.
  4. Adheres to confidentiality policies related to patients, family and visitors, staff physicians and customers.  Responsible for the protection of confidentiality of data at all times.
  5. Takes pride and care in personal appearance and reports to work in attire that projects professionalism and respect.  Adheres to dress code guidelines at all times.
  6. Completes all required education and employee health requirements on time.
  7. Works in a safe manner and follows all safety requirements.
  8. A calm, pleasant professional demeanor is expected.
  9. Must have the ability to work cooperatively with all staff, providers and departments.
  10. Demonstrates ability to connect on a human level, at a minimum making eye contact with and greeting patients, families, visitors and staff.
  11. Shows courteous interactions, including correct voice inflection and positive body language.
  12. Demonstrates empathy by acknowledging and validating patients’ situation or experience.  (“It must be hard to…”  “It must be difficult to…”)
  13. Appropriately uses therapeutic touch to calm and comfort.
  14. Demonstrates a cheerful demeanor by smiling or other non-verbal communication, not complaining and displaying a positive attitude. 
  15. Willing to work hard; offers to help others when own work completed.  Sensitive to needs and workload of entire unit/department.
  16. Shows willingness to take ownership; uses “I” or “we” rather than “they” or “them.”  Blame is not directed at others.
  17. Demonstrates compassion by ability to “walk in someone’s shoes” – get to their level, to understand where they are and what they’re feeling, and help them get to where they want to be.
  18. Supports team by recognizing and celebrating successes and failures, giving credit publicly, actively participating in team activities, treating team members with respect and dignity.
  19. Always considers safety first when making decisions.
  20. Routinely demonstrate a strong commitment to behavioral standards by serving as a role model to others.
The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified, and shall not be considered as a detailed description of all work requirements that may be inherent in the position.
 
Essential Responsibilities
  • Organizes, compiles, and reports data to identify trends and focus areas.
  • Runs, reviews, and maintains various reports, as assigned.
  • Completes assignments within the specified timelines.
  • Assists with the timely completion of monthly reports for various governing organizations.
  • Verifies report data is accurate and assists in the creation of new reports, as needed.
  • Collects and enters clinical information from the medical record into various databases, in accordance with payers’ Quality incentive programs.
  • Maintains confidence and protects patient information by following HIPPA guidelines.
  • Utilizes various reports and critical thinking skills to prioritize needs.
  • Performs clinical documentation review to ensure quality standards are met.
  • Performs tracking and follow up of quality metrics, as needed.
  • Promotes the organizations Quality incentive programs through education, training, and collaboration.
  • Provides information to providers and support staff to ensure accurate data collection in the EHR.
  • Travels, as needed, to each NHC clinic to aid in quality assessments and education.
  • Assists in the development and implementation of improvement activities to increase provider and support staff performance and compliance in the chosen Quality measures.
  • Identifies data collection procedures necessary to provide more effective and efficient care.
  • Assists with staff orientation and training related to Quality improvement.
  • Coordinates activities to assure documentation requirements for quality measures are present in the EHR.
  • Plan, organize, and lead data collection activities, as assigned.
  • Prepares and maintains records and/or reports that are organized, thorough, and readily available.
  • Assists with policy review related to quality improvement.
  • Works closely with all members of the Quality team to meet expected goals.
  • Attends and actively participates in Quality Improvement meetings.
  • Strives to meet personal, departmental, and organizational goals.
  • Assists with ongoing training as needed for population health management and reporting.
  • Maintains knowledge of Quality measures including UDS and HRSA guidelines.
  • Maintains knowledge of requirements for FQHC Quality measures, individual payers, and other governing agencies.
  • Other duties as assigned by the supervisor, CQIO, and/or CEO
 
Knowledge & Skills:
  • Ability to work independently and organize time efficiently.
  • Ability to work well in a team environment on special projects.
  • Strong organizational and time management skills.
  • Ability to give and receive constructive feedback.
  • Strong interpersonal skills and ability to communicate effectively.
  • Ability to research information utilizing various resources.
  • Detailed oriented and highly organized.
  • Demonstrates critical thinking skills and the ability to prioritize tasks.
  • Efficient in Microsoft Word and Excel spreadsheets.
  • Ability to evaluate and decipher clinical records.
  • Strong medical terminology.
Secondary Function
Supports the Clinical staff under the direction of qualified medical personnel within the scope of skills and abilities.
Other duties as assigned. 
 
Age of patients served:        All Age Groups
 
Patient Satisfaction Responsibilities
  • Promotes an environment that inspires compassion in staff.
  • Exhibits and promotes passion for excellence in patient care and patient satisfaction.
  • Supports the “team” concepts as a mechanism for promoting patient care and patient satisfaction.
  • Dedicated to an environment of well-informed patients /family.
  • Recognizes and communicates the importance of providing a positive patient experience.
  • Utilizes patient and family input in measuring patient satisfaction to make service improvement.
Qualifications
Minimum Experience:
  • 2 years of relevant healthcare experience in primary care, population health, Quality Improvement, or other related support role.
  • Strong knowledge of medical terminology and clinical workflows.
  • Experience using an EHR. 
  • Strong presentation of skills using tools like Word and Excel.
Preferred Experience:
  • 3 years of experience working directly in Healthcare Quality.
  • Proficient in Microsoft word, Excel, and power point.
  • Proficient in Clinical workflows and documentation.
  • Previous experience using EPIC EHR. 
 
Minimum Education:
  • High School Diploma and completion of a clinical healthcare program. (Qualifying clinical programs include those designed to deliver direct patient care and focus on the specific health conditions, populations, or needs within a healthcare setting.)
Preferred Education: 
  • Completion of an accredited Clinical Medical assistant program or accredited LPN Program.
Required Licensure/certification:
  • Active Indiana certification or license in good standing.
Work Environment
Overtime: rarely
Work on Holidays:  occasionally
Work on Weekends:  occasionally
Work on Different Shifts:  occasionally
On-Call:  no
Travel:  as needed for training and education
 
Physical Requirements
Heavy Lifting:  yes
Pushing/Pulling:  yes                                  
Standing:  yes                                              
Sitting:  yes                                                   
Walking:  yes                                                
Climbing:  no
 
Other Exposures:  N/A
 
This description is intended to describe the general nature and most essential duties to be performed by people assigned to this classification.  It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.  Management has the right to assign or reassign duties and responsibilities to the job at any time.  All NHC campuses are smoke-free.