Quality Assurance and Quality Improvement Coordinator

POSITION SUMMARY:

The Quality Assurance and Quality Improvement Coordinator is responsible for the implementation and coordination of the health center’s quality assurance and improvement program.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  Listed below you will find essential duties and responsibilities to successfully perform this job. Reasonable accommodation will be granted, as necessary to perform the essential duties and function of this position.

• Responsible with developing and implementing the organization’s quality improvement plan in accordance with the mission and strategic goals of the health center
• Responsible for developing and/or revising annually the agencies QI/QA program, work plan and annual evaluation.
• Responsible for identifying and developing future goals and activities for the QA/QI program and participates in decisions on priorities and activities.
• Facilitate Quality Improvement Committee: Develop meeting agendas and facilitate meetings and advise and assure that quality improvement ideas are carried out and evaluated.
• Develops, assists with, and monitors systems, and procedures for the identification, collection, and analysis of the performance of quality measurement data.
• Responsible for maintaining quality management documents, case files and correspondence in an organized, confidential, and secure manner.
• Educates and trains staff as to the quality improvement plan, and their respective responsibilities in carrying out the quality improvement program.
• Leads and facilitates the Board’s QA/QI Committee meetings and completes any quality-related projects set forth by the committee.
• Analyzes patient, staff and stakeholder survey data and identifies plans for quality improvement as well as review patient experience and incident reports, patient complaints and grievances and report on trends.
• Coordinates and integrates the introduction of quality improvement processes throughout the organization in accordance with the quality plan.
• Assists with medical staff peer review activities for quality improvement purposes.
• Participates in audit preparation and coordination.
• Working in partnership with both the clinical and operations staff, monitors and evaluates the full spectrum of care and services provided to patients for quality, continuous improvement, and satisfaction.
• Participate in idea development and grant writing for QI/QA-related funding opportunities.
• Compile, monitor, and report data related to QA/QI, operations, and program evaluation.
• Actively participates on risk management committee and provide recommendation on prioritization of issues in risk assessment based on the health center’s needs
• Provides reports on a regular basis, and as directed or requested, to keep senior management informed of the operation and progress of quality efforts.
• Attend workshops, training, and meeting as required
• Perform other duties as assigned by Chief Operations Officer

The requirements listed below are representative of the knowledge, skill, and/or ability required for this position.

• EDUCATION & EXPERIENCE
  • Bachelor’s degree in nursing, health administration, or related field preferred or comparable work experience.
  • 3 years of experience in clinic/healthcare setting with at least 1 year of supervisory experience
  • Demonstrated working knowledge of FQHC and HRSA requirements.
  • Demonstrated working knowledge of OSHA and HIPAA
  • Experience tracking and monitoring deliverables for grants and audits.
• SKILLS & KNOWLEDGE
  • Solid analytical, planning and communication skills.
  • Proficient in researching, interpreting, and analyzing diverse data and possess the ability to work both collaboratively and independently.
  • Solid understanding of health care/clinical QA/QI processes
  • Basic elements of correct English usage, spelling, vocabulary, punctuation, and arithmetic
  • Proper office procedures and methods including letter and report writing, receptionist, telephone techniques and filing systems, utilization of standard office equipment (such as fax and copy machines)
  • Policies, procedures, systems, rules, regulations, and processes pertaining to the operation of the assigned area
  • Principles and processes for providing effective customer service
  • Learn, interpret, and apply human resource and employment rules and regulations
  • Communicate articulately and tactfully with those requesting information
  • Communicating tactfully and effectively with others orally and in writing
  • Listening to what other people are saying and asking questions as appropriate
  • Finding information and identifying essential information
  • Finding ways to structure or classify multiple pieces of information
  • Adjusting actions in relation to others’ actions
  • Managing one’s own time and the time of others
  • Work with minimal direct supervision
  • Sustain regular work attendance
  • Work cooperatively and effectively with the public and staff
  • Exercise initiative and mature judgment
  • Work as a member of a team
  • Meet schedules and timelines
  • Learn and follow rules, regulations, contracts, and policies regarding human resources
  • Correctly follow directions or a given rule or set of rules

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, use hands to handle or feel.  The employee is also required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.  The employee must also possess hearing and speech to communicate in person and over the phone. The noise level in the work environment is usually noisy.