[QMHP] Clinical Program Manager

This position is responsible for program supervision and oversight of the Outpatient Clinical services at the Mill Park site.

• Assures quality service and collaborative relationships with all stakeholders, including State, County, and community agencies.  
• Works with the agency management team to ensure implementation of best practices, positive program outcomes, and continued quality service.

Accountabilities: (Responsibilities of the job) 

• Provides weekly program supervision to supervisees
• Conducts group supervision in program team meetings and provides employee training as needed.
• Routinely audits charts of individuals engaged in services and program documentation.  
• Reviews and approves individual service and support plan, plan revisions and annual re-authorization paperwork.
• Initiates recruiting, hiring, training, and discipline of outpatient employees
• Manages distribution of caseloads, checks accuracy of enrollments in the database and oversees the program and eligibility requirements of County General Fund individuals.
•  Interfaces with staff members and external sources to confirm the accuracy of individual service notes and submission of authorization payments.
• Confirms the accuracy of CPMS enrollments, terminations and transfers.  
• Participates in committee meetings addressing quality of care.
•  Committee review includes utilization in the following areas: services, medication management, prescriber and hospitalizations.
• Serves as liaison for Mill Park Mental Health staff, coordinating site reviews, audits, chart reviews, and certificate requirements.  
• Attends all County level meetings as required.
• Works with County staff and internal auditors to audit charts, identify required changes, and provide staff training/supervision as needed to ensure that deficiencies are corrected.
• Collaborates on provision of Integrated Services. 
• Collaborates to integrate Peer Delivered Services in agency services and Supports.
• Coordinates assignment of new intakes to providers and monitors level of service entry and conclusion.
• Works with Compliance Officer to conduct case review and OAR compliance.  
• Provides feedback to Mental Health Clinicians regarding standardized templates and corrections for accuracy.
• Addresses issues of quality care and/or utilization of services through an organized performance improvement process.
•  Partners with other staff members to address and resolve stakeholder issues and complaints.
•  Backs up the Clinical Director for after-hours consultation and crisis response.
• Attends meetings as required, including monthly Mental Health Consortium.  
• Facilitates staff meetings, including weekly clinical staff meeting, weekly staffing with prescribing staff.
• Assists prescribers to coordinate with other agency employees and acts as liaison for prescriber within the agency.
•  Oversees and trains Mill Park Center staff on processes for individual benefits and programs such as patient assistance for medications, housing flex funds, non-facility based respite services etc.
• Demonstrates strong leadership
•  Conducts timely employee performance reviews, provides on-going performance improvement feedback and coaching.  
• Works closely with direct reports and management team to identify development training plans and programs.  
• Collaborates with the New Narrative Leadership and other managers to ensure the program training recommendations align with the organization’s processes and programs
• Performs other incidental and related duties as required and completes in a timely manner.  

 Core Competencies:  (Listing of skills, abilities, characteristics and knowledge) 

• Leadership: Leads by example, works to develop team’s skills and core competencies.
• Communication: Clear, direct and concise. Keeps people informed. Listens effectively to others.
• Teamwork: Effective at working in team situations.
• Initiative/Results Orientation: Originates action. Finds ways to get things done.
•  Quality: Promotes continuous improvement.
•  Effectively utilizes data.
• Individual Responsiveness: Responds well to internal or external individual needs. 
• Analytical Thinking: Attention to detail over sustained periods of time and ability to analyze data and recognize trends.
• Dependability: Counted on to follow through on commitments; at work each day and on time; work completed in a timely fashion.
• Independence: Receives no instruction on routine work; with general instruction on new assignments.
• Aptitude: Ability to comprehend and apply new ideas, processes, procedures, or training.
• Organizational Awareness: Understands the culture of the organization; interests and concerns of various groups/individuals. Follows established polices, procedures and protocols.
• Sensitive Information: Exposure to highly confidential information.  Must maintain the highest level of discretion and organization’s security at all times.
• Motivate: On-going ability to motivate others and remain consistently enthusiastic.
• Demeanor: Remaining calm in a crisis situation, empathetic, unbiased and excellent interpretation skills.  

Education/Certificates/Licenses/Registration: Applicant must be a Qualified Mental Health Professional with a Master’s Degree in Counseling, Social Work, or related field. Must complete LPC, LCSW, or LMFT licensure within 6 months of hire. CADC preferred. Completion of 30 hours of post-master’s degree supervision training preferred.  Experience/Qualifications:  A minimum of five years post-graduate as well as supervisory experience preferred. A minimum of two years’ experience in community mental health and/or working within Medicaid funded services is preferred. A minimum of one year working with Psychiatric Residential Treatment Services programs preferred. Applicant must possess the skills necessary to work independently, including support and supervise staff, respond to crisis, and interface with stakeholders, requires sophisticated clinical judgment and decision making.