Join Family First Health as a Psychiatric Clinical Support Nurse and play a crucial role in supporting our Psychiatry services. You will be responsible for assisting patient visits, chart preparation, rooming patients, collecting vital signs, and performing a variety of clinical tasks. This position includes administrative duties such as managing prior authorizations, scheduling appointments, maintaining the patient waitlist, and ensuring seamless coordination of care. As part of a dynamic, multidisciplinary team, you will help provide compassionate mental health care to our patients across multiple locations.
Key Responsibilities:
- Support the mental and physical health care of patients on an assigned patient caseload
- Report to work at multiple locations based on scheduling needs
- Participate in regular caseload consultation with the psychiatrist and communicate resulting treatment recommendations to the patient’s medical provider
- Accurately obtains and electronically records all vital information, medication requests, allergies and chief complaint, etc. following the rooming of a patient for a visit
- Prepares exam room and patient for psychiatry visit, ensuring that the provider is able to conduct the visit immediately upon entry to the room or connection via videohealth platform
- Sanitizes exam room after treatment according to established protocol
- Collects, labels and documents samples for laboratory testing following proper laboratory protocols and procedures
- Accurately prepares and administers medications including injections with peer-checking technique as per provider order.
- Provides education, supporting materials and follow-up to psychiatry patients in accordance with guidelines established by Family First Health
- Support psychotropic medication management as prescribed by medical providers, focusing on treatment adherence monitoring, side effects, and effectiveness of treatment.
- Works collaboratively with the Behavioral Health and Medical teams to ensure excellent service and best course of care
- Facilitate treatment plan changes for patients who are not improving as expected in consultation with the medical and psychiatric provider and who may need more intensive or more specialized mental health care
Job Qualifications:
- Active Pennsylvania for a Licensed Practical Nurse.
- Prior experience working with patients with mental health diagnoses preferred
- Current CPR and Naloxone certification
- Experience with screening for common mental health disorders
- Working knowledge of differential diagnosis of common mental health disorders, when appropriate
- Working knowledge of evidence-based psychosocial treatments and brief behavioral interventions for common mental health disorders (e.g., motivational interviewing, behavioral activation)
- Basic knowledge of psychopharmacology for common mental health disorders that is within appropriate scope of practice for the type of provider filling role
- Knowledge of grammar, spelling, and punctuation as it relates to correspondence necessary to perform essential job functions
- Knowledge of basic arithmetic to make calculations, balance and reconcile figures necessary to perform essential job functions
- Excellent customer service skills
- Skill in operating office equipment
- Ability to effectively use computer software applications (Microsoft Office Applications, others)
- Ability to critically think which means the ability to think clearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate arguments
- Ability to exercise individual judgement and discretion in matters of significance
- Ability to work in, and respond appropriately to a demanding environment including crisis situations
- Ability to appropriately handle sensitive and confidential information
- Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds.
- Ability to establish rapport and maintain effective working relationships with patients, employees, volunteers, and the public
- Ability to be organized, proactive in follow-up and follow-through, and to juggle multiple competing tasks
- Ability to maintain a valid drivers’ license
- Ability to maintain required clearances for the positions
EMPLOYEE BENEFITS
• 3 Weeks of Accrued Paid Vacation per year
• 9 Days of Accrued Paid Sick Leave Time per year
• 4 Personal Days per year
• No Late Evenings or Weekend Hours
• Paid Time Off on Holidays
• Health, Dental, & Vision Insurance Plans
• Short/Long Term Disability and Life Insurance
• 403(b) Retirement Plan
• Tuition Reimbursement Opportunities
• Attention to work-life balance
• And a great work environment with an organization that promotes a work culture that embraces its intentional DE&I work throughout the organization.