Program Manager, Performance Management and Process Improvement for Counterterrorism Security Sector Assistance

Job Description

Position: Program Manager, Performance Management and Process Improvement for Counterterrorism Security Sector Assistance�Key Personnel

ABOUT Q2IMPACT:

Q2IMPACT is a forward-thinking, data- and AI-first organization recognized for delivering bespoke solutions to complex global development and security challenges. Leveraging advanced analytics, machine learning, and innovative digital platforms, Q2IMPACT has a long history of empowering clients to make informed decisions, transform operations, and unlock actionable insights. Our agility, creativity, and culture of partnership position us as trusted advisors and solution-builders�helping clients navigate evolving technological and organizational landscapes.

POSITION RESPONSIBILITIES:

We are seeking a visionary Program Manager or Project Manager to join our team supporting the U.S. Department of State�s Bureau of Counterterrorism. The ideal candidate is both a forward-thinking leader and an attentive listener who thrives on understanding client needs, architecting technology-enabled solutions, and tackling the toughest data, knowledge management, and monitoring and evaluation (M&E) challenges with the Department of State.

PRIMARY RESPONSIBILITIES:

• Lead the design, development, and implementation of Standard Operating Procedures (SOPs) in line with U.S. government regulations, enhancing business processes for security sector assistance programs.
• Conduct process mapping and spearhead business process improvements to elevate efficiency and program performance.
• Direct M&E activities and ensure compliance with federal and Department of State evaluation policies (including 18 FAM 301.4), integrating best practices into PRISM and associated technology platforms.
• Facilitate planning sessions, stakeholder engagement, and progress reviews with government and Q2IMPACT teams.
• Manage cross-functional teams�data scientists, technologists, and evaluation experts�to foster collaboration and innovation.
• Lead change management efforts and staff training to support adoption of new systems and digital methodologies.
• Ensure rigorous communication, documentation, and quality control throughout the project lifecycle.
• Adhere to security protocols, including maintaining any required SECRET clearance and compliance with federal IT and acquisition policies.
• Encourage a culture of curiosity, embracing both the client�s vision and Q2IMPACT�s commitment to data-driven, AI-empowered solutions.

MINIMUM EDUCATION, EXPERIENCE, SKILLS & QUALIFICATIONS:

• Bachelor�s degree in public administration, international relations, business, information technology, or a related field. Advanced degree preferred.
• Minimum 5 years of experience managing programs or projects in federal government or international security assistance contexts.
• Recent experience working within the Department of State, preferably with the PRISM platform and with the Bureau of Counterterrorism.
• Demonstrated experience designing and implementing SOPs for U.S. government programs and leading business process improvement initiatives.
• Strong understanding of monitoring and evaluation frameworks, government compliance, and data-driven decision-making.
• Experience with digital platforms such as Salesforce, Tableau, and cloud-based data services.
• Project Management Professional (PMP) certification or equivalent (e.g., CAPM, Lean Six Sigma) required; Agile or SCRUM certification preferred. Must be eligible for and able to maintain U.S. SECRET security clearance, ACTIVE U.S. SECRET security clearance preferred.

What We Offer:

• Opportunity to advance your career with a cutting-edge, AI-first organization at the forefront of digital transformation in global development and security.
• Collaborative, inclusive work culture grounded in innovation and excellence.
• Meaningful impact through supporting vital U.S. government security and diplomacy programs.
• Competitive salary and comprehensive benefits.

Why Q2IMPACT?
Join a leading-edge, inclusive, and mission-driven team that is shaping the future of data-enabled security sector assistance. At Q2IMPACT, you will work with the best digital and analytical minds to deliver trusted solutions for some of the world�s most challenging issues�empowering the Department of State and its partners to use information for smarter, faster, and more accountable decisions.

Q2IMPACT is an equal opportunity employer. We welcome applicants who are passionate about using technology and analytics to solve global security and development challenges.

How to Apply:
Please submit your resume and relevant certifications in accordance with the deadline indicated in the solicitation.

WORKING CONDITIONS & REQUIRED EQUIPMENT:

The incumbent in this position will work in a professional office environment and will utilize the
following equipment when working

• Computer (laptop or desktop)
• Printer/Photocopier/Scanner/Fax
• Telephone
• Other (Specify if any)

The physical demands and work environment that have been described is representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

This position description is an overview of the major functions and requirements of this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of the position; the Employee�s Manager may assign other duties as related or as otherwise deemed appropriate and necessary within the general scope, without the need for additional compensation.