Program Manager - EMR Implementation

On-site

Sullivan, Indiana, United States

Healthcare Tech & Health Informatics

QUALIFICATIONS

Education

High School Diploma or GED.
Bachelor’s degree in healthcare administration, Information systems, Nursing, or a related field (or equivalent experience)

Experience/Skills

3+ years of project management experience, preferably in a healthcare or small hospital setting.
Experience with EMR/EHR systems (e.g. Athenahealth, Meditech, Oracle, Epic, etc.)
Strong communication and interpersonal skills, with the ability to work effectively across departments.
Familiarity with HIPAA, HITECH, and other healthcare compliance standards.
Ability to manage multiple priorities in a resource-constrained environment.
Experience with data migration, system integration, and legacy system transitions.
Knowledge of rural health or critical access hospital operations.

Working Conditions

ROUTINE RESPONSIBILITIES

Behavioral Expectations

Key Responsibilities:

Lead the end-to-end EMR implementation project, including planning, vendor coordination, configuration, testing, training, and go-live support
Develop and maintain a realistic project timeline and budget, ensuring alignment with hospital leadership and operational needs.
Collaborate with clinical and administrative staff to gather requirements and ensure the EMR system supports workflows and compliance standards.
Coordinate with external vendors and consultants to ensure timely delivery of services and system readiness.
Facilitate staff training and change management efforts to promote adoption and minimize disruption to patient care.
Identify and mitigate risks, troubleshoot issues, and escalate concerns as needed.
Provide regular updates to hospital leadership and project stakeholders.
Support post-implementation optimization and continuous improvement efforts.

Go-Live Responsibilities:

Lead the final readiness assessment and go/no-go decision process in collaboration with leadership and clinical teams.
Coordinate go-live logistics, including scheduling, resource allocation, and on-site support coverage.
Serve as the primary point of contact during go-live, ensuring real-time issue tracking, triage, and resolution.
Monitor system performance and user feedback during the go-live period to ensure a smooth transition.
Facilitate daily huddles or command center operations to address emerging issues and communicate updates.
Ensure adequate support coverage from vendors, IT staff, and super users during the go-live window.
Document lesson learned and contribute to a post go-live review and stabilization plan.

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