Process Improvement Manager I-Health System Operations -Corporate-Full-Time Days-Hybrid

Process Improvement Manager I-Health System Operations -Corporate-Full-Time Days-Hybrid

The Health Systems and Process Improvement (HSPI) Manager II leads improvement initiatives coordinated by Health System Operations, utilizing a wide range of tools and methodologies that advance Mount Sinai Health System’s strategic priorities. The HSPI Manager II plans, manages and executes complex improvement initiatives and performance management forums and evaluates the impact of improvement efforts in order to achieve the mission and vision of the health system.  This role effectively utilizes a wide range of project management, data analysis and continuous improvement tools and methodologies. The HSPI Manager II also acts as a leader for the department, serving as a mentor to junior staff and other stakeholders. 

• Independently leads, designs, manages, and executes improvement initiatives through all project phases; able to effectively manage multiple concurrent projects and proactively identifies and mitigates resource constraints and changes in project scope
• Develops scope and plan for improvement initiatives, acquiring stakeholder buy-in and leadership support, and establishing metrics and milestones; Utilizes expertise in improvement methodologies to appropriately identify the correct design and approach for initiatives; Can communicate approach to outside stakeholders unfamiliar with improvement tools and methodologies
• Manages and continuously improves performance review forums and tools, such as monthly business reviews and associated dashboards/reporting
• Designs and conducts analysis of a wide range of operational, financial, quality and other data to understand performance by service, location or other groupings
• Uses project management skills to: develop project plans and timelines for improvement projects; effectively track deliverables and delegate tasks; coordinate project summary presentations; and maintain oversight of all project related tasks necessary for success in progressively more complex projects
• Optimize processes to drive efficiency, streamline workflows, and scale process improvements.
• Plans and executes complex data analysis to support leadership decision making in a variety of subject matter areas, including: process measures and performance metrics, scheduling, resource utilization, labor and productivity, quality measures, patient satisfaction measures, and demographic data
• Supervises data analysis completed by other team members and provides feedback on approach and accuracy of findings
• Collaborates with team members and stakeholders to develop and test hypotheses related to scope of analysis
• Prepares executive-level summaries and contributes to enterprise reporting tools to ensure visibility and accountability of outcomes across the organization
• Effectively collaborates with stakeholders of all levels of staff, developing trusting working relationships with leadership, physicians, administration, and front line personnel. Considers context when presenting findings and recommendations
• Creates training content and administers didactic training curriculum on improvement tools and methodologies. May administer training to all levels of the organization
• Supports the professional development of junior staff, through constructive feedback on project deliverables and as a role model in all project activities, in leadership or supporting roles; actively identifies opportunities to informally mentor department staff
• Maintains current knowledge of trends and evidence-based solutions for improving healthcare delivery and efficient operations
• Drives continuous improvement within the department, contributing to the development of improved tools, project methods and internal knowledge base, and project evaluation
• Performs other duties as required

• Bachelors' degree (Masters Preferred)
• 5-7 years of combined professional experience and/or graduate-level education relevant to healthcare operations, data analysis, strategic planning and process improvement including at least one year of directly managing staff as an operations manager or in a consulting model
• Certification and/or working knowledge of Lean/Six Sigma methodologies
• Project management or Lean certification preferred and/or working knowledge of Lean/Six Sigma methodologies
• Microsoft Office suite ? expert proficiency
• Experience with advanced software packages including statistical software (Minitab, SPSS, STATA, etc.) preferred

Non-Bargaining Unit, 614 - Health System Operations - MSH, Mount Sinai Hospital