Process Improvement Analyst (Hybrid)
Serigor
Contract
On-site
Rocky Mount, North Carolina, United States
Process Improvement/Quality Improvement
Job Title: Process Improvement Analyst (Hybrid)
Location: Rocky Mount, NC
Duration: 12+ Months
Job Description:
The Client is embarking on a strategic initiative to streamline and modernize its core business processes. We are seeking a Process Improvement Analyst to partner closely with the client leadership, frontline staff, and IT teams to analyze current workflows, identify pain points, and design more efficient, user-friendly, and sustainable ways of delivering the client services.
This role is highly collaborative and consultative, requiring strong business process analysis skills, stakeholder engagement, and the ability to recommend actionable solutions that improve both customer and employee experiences.
Key Responsibilities include:
Skills:
Location: Rocky Mount, NC
Duration: 12+ Months
Job Description:
The Client is embarking on a strategic initiative to streamline and modernize its core business processes. We are seeking a Process Improvement Analyst to partner closely with the client leadership, frontline staff, and IT teams to analyze current workflows, identify pain points, and design more efficient, user-friendly, and sustainable ways of delivering the client services.
This role is highly collaborative and consultative, requiring strong business process analysis skills, stakeholder engagement, and the ability to recommend actionable solutions that improve both customer and employee experiences.
Key Responsibilities include:
- Current State Analysis (Conduct interviews, workshops, and on-site observations with the client staff and leadership to understand how processes currently operate.
- Document end-to-end workflows, systems, handoffs, and dependencies.
- Identify gaps, bottlenecks, and redundant steps impacting efficiency and service quality), Process Redesign (Develop future-state process maps, incorporating best practices and lean methodologies.
- Recommend process changes, technology enhancements, and organizational adjustments to reduce complexity and improve user satisfaction.
- Collaborate with IT teams and Business Analysts to ensure process changes align with system capabilities or future system upgrades), Change Management (Facilitate stakeholder buy-in for new processes through presentations, workshops, and clear documentation.
- Support Client leadership in implementing pilot programs or phased rollouts of redesigned processes.
- Track measurable improvements post-implementation), and Continuous Improvement (Establish KPIs to monitor process performance.
- Provide ongoing recommendations for refinement and long-term sustainability).
Skills:
| Skill | Required/Desired | Amount | of Experience |
| Business process improvement, process engineering, or operational excellence roles | 5 | Years | |
| Proven success in process mapping, gap analysis, and redesign of complex, multi-step workflows. | Desired | 5 | Years |
| Strong knowledge of Lean, Six Sigma, or other process optimization methodologies. | 5 | Years | |
| Exceptional stakeholder management and facilitation skills, comfortable working with both frontline employees and executives. | 5 | Years | |
| Strong problem-solving mindset with the ability to propose practical, people-centered solutions. | 5 | Years | |
| Prior experience in government, DMV, public sector, or high-volume service delivery environments is a plus. | Desired | 3 | Years |
| Excellent communication and interpersonal skills. | Desired | 3 | Years |
| Ability to work in sometimes challenging environments where morale may be low, requiring empathy and strong relationship building. | Desired | 3 | Years |
| Comfortable managing ambiguity and driving clarity from complex situations. | Desired | 3 | Years |
| Lean Six Sigma Green Belt or higher certification | Desired | ||
| Bachelor’s degree in business administration, Industrial Engineering, Organizational Development, or a related field (or equivalent experience). |