Process Improvement Analyst
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Position Summary:
Reporting to the Director, Process Improvement and Client Orientation, the Process Improvement Analyst plays a crucial role in supporting the development of a strategic vision for process efficiency and client orientation for the Administration and Finance units by providing expertise in process optimization and data analytics. The process improvement analyst will support the development of a data driven culture by identifying and implementing KPIs and dashboards to support process efficiency and client-centric orientation.
Primary Responsibilities:
- Collaborate with stakeholders to understand their needs and identify areas for process improvement.
- Conduct benchmarking analyses supporting the assessment of the efficiency and effectiveness of existing processes.
- Designs and participate in the implementation of business process models, data analysis reports, and dashboards.
- Provide actionable recommendations to management based on data analysis and research.
- Work with teams to implement process changes and monitor their effectiveness.
- Develop training materials and provide support to staff regarding new processes and or to support client orientation.
- Track key performance metrics to assess the impact of implemented changes and make necessary adjustments.
- Assist in preparing presentations and reports for senior management.
- Participate in the design and implementation of new business processes and systems
Other Qualifying Skills and/or Abilities
- Superior oral and written communication, presentation and interpersonal skills with the ability to communicate effectively to all levels of the organization
- Proven ability to conduct focus groups and consultations.
- Strong analytical skills; ability to transform data into recommendations.
- Proficiency gathering data for analysis purposes and applying both quantitative and qualitative analytical methods.
- At ease working with data visualization tools such as Power BI, Tableau, etc.
- Experience with developing and monitoring Key Performance Indicators (KPIs)
- Knowledge of Lean, Six Sigma methodologies, certification is an asset
- Strong analytical and problem-solving skills.
- Ability to work collaboratively in a team environment.
- Strong ability to research, evaluate, and recommend technological solutions (AI, automation, etc,) and internal process improvements.
- Must be detail-oriented with a proven ability to manage, integrate, effectively communicate, update and document constantly changing information.
- High degree of flexibility and organization to manage multiple initiatives simultaneously, with the ability to prioritize and meet strict deadlines.
- Bachelor’s degree in business administration, business analysis, statistics or computer science and 3-5 Years of Related Experience as a business or functional analyst, or an equivalent combination of education and relevant experience, preferred.
As one of Montreal's Top Employers, here is what we offer:
- Competitive benefits package (Health, Dental, Life Insurance) (if eligible)
- Defined contribution pension plan (with employer contribution up to 10%) (if eligible)
- Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
- Competitive vacation policy
- Two (2) personal days
- Two (2) floating holidays
- Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day
- Paid time off over the December holiday period
- Tuition waiver for regular employees and their dependents
- Up to two (2) days of remote work per week where the position permits
Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.
Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level #4 on a scale of 0-4.
For a definition of our language proficiency levels, please click here.
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Job Profile:
MPEX-IST2J - IT Analytics & Planning - Professional 2Hours per Week:
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McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, accessibilityrequest.hr@mcgill.ca.