Patient Navigator

Capital Area Health Network (CAHN)
Richmond, VA—On‑Site Position

Make a real impact with Capital Area Health Network (CAHN), a dynamic and growing Federally Qualified Health Center (FQHC) located in the heart of Richmond, VA. We’re expanding our team and seeking talented, mission‑driven professionals who want to elevate community health. At CAHN, we innovate, we serve with purpose, and we are just better. Step into a role where your work creates lasting change.

Our Core Values

Compassion—We treat every person with dignity and fairness, ensuring no one feels alienated or discriminated against.
Accountability—We safeguard confidentiality and remain transparent with all stakeholders.
Reverence—We are called to serve and uplift those in need while fostering mutual respect.
Excellence—We commit to continuous learning to deliver culturally responsive, high‑quality care.
Stewardship—We manage resources responsibly for the benefit of our organization and community.

Who We Are

CAHN provides comprehensive primary care, dental services, and behavioral health support, ensuring every person receives the quality care they deserve—regardless of background or circumstance.

Our Mission:
To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life.

Discover a place where your work makes a difference.
Discover Capital Area Health Network.

Job Summary

The Patient Navigator supports colorectal cancer screening efforts within a Virginia Federally Qualified Health Center (FQHC). This role facilitates patient care coordination, assists patients in overcoming barriers to care, and maintains accurate tracking and case management documentation. The Patient Navigator must demonstrate strong listening skills, empathy, cultural awareness, willingness to learn, and the ability to maintain confidentiality at all times.

Essential Duties and Responsibilities

The following duties are essential functions of this position. Reasonable accommodations may be made, in accordance with the Americans with Disabilities Act (ADA), to enable individuals with disabilities to perform these essential functions.

• Communicate with patients, families, and caregivers using culturally and linguistically appropriate methods.
• Facilitate communication among patients, providers, care teams, and partner clinics.
• Assist patients in navigating the healthcare system, including scheduling appointments, coordinating transportation, obtaining referrals, accessing childcare, and securing interpreter services.
• Educate patients and families on recommended screenings and treatments, adjusting communication to different levels of health literacy.
• Provide reminders, follow-ups, and ongoing support during the colorectal screening and follow-up process.
• Assist patients in preparing for diagnostic tests and understanding care instructions.
• Conduct barrier assessments and develop individualized care plans.
• Advocate for patients to ensure timely access to required services and follow-up care.
• Coordinate specialty appointments as needed.
• Document all patient interactions, navigation activities, and care plans in the electronic health record (EHR).
• Maintain patient navigation tracking tools and prepare monthly reports.
• Follow all HIPAA requirements and confidentiality standards.
• Establish community–clinical linkages and develop referral partnerships.
• Collaborate with internal champions on cancer screening initiatives.
• Support a team-based approach to patient care and workflow.

Schedule

• Monday, Tuesday, Thursday and Friday: 8:00 AM–5:00 PM
• Wednesday: 8:00 AM–11:00 AM 
• Weekend work and additional hours may be required.
• This is an on‑site position.

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Benefits at CAHN

We value our team, and it shows in our comprehensive benefits package:

Health Coverage

• Medical, Dental, and Vision Insurance
• Secondary Gap Insurance
• Prescription Drug Plan
• Supplemental Policies through Colonial Life

Financial Security

• 401(k) Retirement Plan with up to 3% Company Match
• Employer‑Sponsored Short‑Term Disability
• Employer‑Paid Life and AD&D Insurance

Work‑Life Balance

• Paid Time Off (PTO) accrued beginning Day 1
• Self‑Care Floating Holidays
• 8.5 Paid Holidays

Additional Support

• Employee Assistance Program (EAP)
• Public Service Loan Forgiveness (PSLF) eligibility

We are committed to supporting your well‑being—at work and beyond.

Education and Experience Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Licensed Practical Nurse (LPN) or Registered Nurse (RN) preferred.
• Minimum of four (4) years of related experience and/or oncology training preferred.
• Minimum of four (4) years of clinical experience; case management experience preferred.

Knowledge, Skills, and Abilities

• Experience in medical, public health, or community health settings.
• Experience working with diverse populations and community partners.
• Strong organizational, interpersonal, and communication skills.
• Ability to work collaboratively within a multidisciplinary healthcare team.
• Proficiency in Microsoft Office (Word, Excel).
• Experience using electronic health record (EHR) systems; eClinicalWorks preferred.

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Ability to communicate effectively in person, by phone, and through electronic platforms.
• Ability to remain stationary for extended periods and move throughout a clinical office environment as needed.
• Ability to lift up to 20 pounds occasionally (e.g., educational materials or supplies).
• Ability to travel between clinical sites as required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed represent the knowledge, skills, abilities, and characteristics necessary for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Disclaimer

This position may involve occasional exposure to cleaning chemicals and waste. Essential duties may be modified in accordance with ADA guidelines. This job description is not intended to be an exhaustive list of duties or requirements; employees may be assigned additional responsibilities by their supervisor, with reasonable accommodations provided as needed.