Patient Navigator- Island Fertility
Stony Brook Community Medical, PC
Full-time
On-site
Commack, New York, United States
Client/Customer Success
- Obtain and enter all demographic information for both the patient and their partner, (where applicable.)
- Set up and explain portal use for patient/couple. Trouble shoot any issues patients are having with the portal
- Assign all appropriate paperwork/consents to the portal
- Verify eligibility and benefits within 24 hours of call
- Upload benefit information to the portal, notify patient by text and follow up call.
- Explain and answer all patient benefit questions
- Enter appointments into eIVF and TEAMS accurately
- Confirm new patient appointments
- Ensure all documents are in place(registration/Insurance/pharmacy cards/licenses/photos and patient history complete) prior to their appointment
- Verify insurance benefits every 6 months for existing patients.
- Verify and enter new insurances for existing patients.
- Back up for call center
- Back up for scanning
- Back up for record releases