Patient Navigator - Foster Care

About Jordan Valley Community Health Center:

Jordan Valley Community Health Center (JVCHC) is a mission-driven organization dedicated to improving the health of individuals and families in underserved communities. We provide comprehensive healthcare services including primary medical, dental, vision, and behavioral health. Our mission is simple: Improve our community’s health through access and relationships. By working collaboratively with partners and continually innovating, JVCHC strives to be a leader in providing essential healthcare for the underserved, ensuring everyone in our community has access to quality healthcare.

Job Summary:

The Foster Care Patient Navigator serves as a liaison between foster care youth, caregivers, healthcare providers, the Children’s Division and Division of Youth Services. This role is responsible for coordinating care, removing barriers to services, and ensuring that youth in foster care receive timely, comprehensive, and compassionate health services with a trauma-informed approach. The patient navigator supports development, coordination, and monitoring of Jordan Valley’s foster care service program.  

Key Responsibilities:

• Coordinate and schedule appointments for foster children, including physicals, dental  exams, behavioral health, and specialty services as needed.
• Serve as a central point of contact for foster families, caseworkers, clinic staff, and external partners.
• Assist with gathering and verifying documentation (e.g., consent forms, custody paperwork, insurance details, Medicaid eligibility).
• Educate caregivers and patients about available services, care plans, and follow-up needs.
• Document patient encounters and case notes accurately and in a timely manner.
• Collaborate with internal departments (e.g., billing, dental, behavioral health) to streamline care.
• Ensure patient information is protected and handled in accordance with HIPAA and foster care confidentiality regulations.
• Assist with patient transportation coordination when needed.
• Track and report data on foster care patient volumes, service completion rates, and other quality metrics.
• Track patient appointments, follow-ups, and compliance with foster care medical requirements.
• Input and maintain accurate records in the electronic health record (EHR) and foster care tracking tools.
• Compile and analyze program data for reporting and quality improvement.
• Coordinate with clinic staff, billing, dental, behavioral health, and external partners such as Children’s Division or foster agencies.
• Assist with training as needed.
• Help prepare documentation for audits, grants, or internal reviews.
• Participate in team meetings, case staffing, and foster care program planning.
• Connect patients with resources to meet basic needs and to improve the patient’s social determinants of health. 
• Will need to complete a certified Community Health Worker Class and maintain a CHW Certification within 1 year of employment. 
• All other duties as assigned.

• Medical and Prescription Drug Coverage: Three comprehensive plan options (Buy-up, Base, and High Deductible) through UnitedHealthcare's Choice Plus network, covering various deductibles and out-of-pocket limits. Includes access to telemedicine services via Teladoc.
• Health Savings Account (HSA): Available for employees in the High Deductible Plan with employer contributions and tax advantages.
• Flexible Spending Account (FSA): Options for both healthcare and dependent care FSAs, allowing pre-tax contributions for qualified expenses.
• Dental and Vision Coverage: Dental insurance through Cigna’s DPPO network and vision coverage through EyeMed’s Insight network.
• Retirement Plan: Pre-tax and Roth 403(b) retirement plans with a 5% employer match starting after 30 days of employment.
• Life and Disability Insurance: Basic Life and AD&D insurance provided at no cost, with the option to purchase additional coverage. Long-term and short-term disability insurance are also available.
• Employee Assistance Program (EAP): Free confidential support for personal and professional challenges, including counseling and crisis intervention.
• Additional Voluntary Benefits: Options for critical illness, accident, hospital care, and pet insurance through MetLife.
• Pay on Demand Available.

• Nine paid holidays per year.

• High school diploma or equivalent (required); associate or bachelor's degree in social work, Health Sciences, Public Health or related field preferred.
• 1-2 years of experience in case management, health care navigation, social services, or related role.
• Prior experience working with foster care populations or vulnerable youth strongly preferred. 
• Strong customer service and communication skills with the ability to assist diverse populations.
• Ability to multitask, work effectively in a fast-paced environment, and adapt to workflow changes.
• Proven ability to work collaboratively as part of a team and meet defined productivity goals.