JOB SUMMARY
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The Patient Navigator serves as a consistent care coordinator throughout the continuum of care for patients and families throughout their healthcare journey. A patient navigator helps patients communicate with their healthcare providers so they get the information they need to make decisions about their health care. Coordinates communication with providers and other healthcare team members on behalf of the patient without close supervision. |
Key Job Responsibilities
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Essential Function |
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Creates a seamless flow through the health system to facilitate the patient’s care. |
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Facilitates improved health care access and quality for underserved populations through advocacy and care coordination |
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Offers prenatal-specific health education, support, and connect patients to pediatric care, new mother's resources, and community support |
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Organizes schedules and manages appointments for patients to ensure they receive services in a timely manner |
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Facilitates communication between the patient, family members, and healthcare providers to ensure patient satisfaction and quality of care. |
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Manages health care records |
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Informs the patient on financial aspects of care and linking patient to financial resources as needed. |
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Proactively manages relationships with patients. |
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Accommodates interpretive language services when needed |
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Manages follow up visits and ensuring continuation of care and linkage to community resources |
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Works Collaboratively with all members of the healthcare team to meet the patient needs. |
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Identifies and communicates any social challenges faced by the patient. |
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Maintain visibility and accessibility to assigned patient base. |
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Effectively manage time, workload and resources. |
PHYSICAL DEMANDS/WORKING CONDITIONS
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Physical Demands Category: Healthcare Workers |
Physical Demands
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A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. |
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Physical Demand |
N/A |
Rarely |
Occasionally |
Frequently |
Constantly |
Weight |
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Standing |
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X |
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Walking |
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X |
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Sitting |
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X |
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Lifting |
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X |
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Carrying |
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X |
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Pushing |
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X |
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Pulling |
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X |
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Climbing |
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X |
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Balancing |
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X |
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Stooping |
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X |
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Kneeling |
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X |
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Crouching |
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X |
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Crawling |
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X |
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Reaching |
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X |
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Handling |
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X |
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Grasping |
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X |
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Feeling |
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X |
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Talking |
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X |
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Hearing |
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X |
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Repetitive Motions |
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X |
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Eye/Hand/Foot Coordination |
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X |
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Education |
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Education Level |
Education Details |
Required/ Preferred |
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Successful completion of an approved Medical Assistant program. |
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Work Experience
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Experience |
Experience Details |
Required/ Preferred |
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Minimum 2 years experience |
of OB/GYN outpatient office or related experience |
and |
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Hospital experience |
Preferred |
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