Patient Navigator

POSITION SUMMARY:

Are you passionate about making a difference in your community?

Join our team at Joseph P. Addabbo Family Health Center, where compassion meets purpose. We’re seeking dedicated Patient Navigators to help individuals access HIV care, stay engaged in treatment, and live healthier lives.

As a trusted community partner, you’ll collaborate with providers, case managers, and support staff to guide patients through every step of the HIV care continuum. While you won’t provide direct medical services, you’ll play a vital role in advocating for patients, coordinating their care, and ensuring they’re connected to the resources and support they need.

RESPONSIBILITIES:

• Link patients to HIV treatment, prevention, and community support services
• Conduct outreach and education to promote engagement and adherence
• Use motivational interviewing to help patients remain in care
• Follow up to address barriers, missed appointments, or medication challenges
• Collaborate with the care team to ensure quality service delivery
• Maintain documentation in EHR and required databases
• Serve as a liaison between the health center, patients, and community partners
• Participate in quality improvement and professional development initiatives
• Engage in regular fieldwork to help support ongoing care
• Perform other related duties as assigned

Education & Experience

• Bachelor’s degree in Public Health, Nursing, Social Work, Human Services, or related field (or 5+ years of relevant experience)

• Minimum 2 years’ experience working with People Living with HIV (PLWH) or similar populations

• Strong fieldwork experience preferred, comfortable navigating New York City and public transportation
• Familiarity with electronic health record (EHR) systems and case management documentation
• Must have a valid driver’s license or reliable access to transportation preferred
• People Living with HIV (PLWH) are strongly encouraged to apply

Additional Skills

• Excellent communication and interpersonal skills
• Ability to build trust and rapport with diverse populations (PLWH, LGBTQ+, Communities of Color, etc.)
• Knowledge of HIV treatment, prevention, and community resources
• Experience with motivational interviewing or basic counseling techniques
• Organized, proactive, and detail-oriented
• Bilingual ability (Spanish or another language) is highly valued
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

If you’re compassionate, community-driven, and ready to help others thrive — we’d love to meet you!