Operation Manager (Digital & Process Improvement) - Manufacturing

Key Responsibilities

1. Digital Operations Improvement

• Lead the implementation of digital tools (ERP, SAP, WMS, or procurement systems) to streamline day-to-day operations.
• Identify operational bottlenecks and drive process automation initiatives (e.g., RPA for invoice or order processing).
• Ensure digital initiatives are aligned with operational KPIs and business goals.

2. Process Automation & Efficiency

• Initiate and manage automation projects such as demand planning, replenishment, and data entry automation.
• Collaborate with IT and cross-functional teams to ensure successful deployment and adoption of digital solutions.
• Measure time and cost savings achieved through automation.

3. Cost Optimization

• Identify opportunities for cost reduction through better sourcing, digital visibility, and operational analytics.
• Track cost-saving impact directly resulting from digital process improvements.

4. Data-Driven Operations

• Build and maintain operational dashboards (e.g., Power BI, SAP Analytics Cloud) to track KPIs in real-time.
• Enable management to make faster, data-backed decisions in procurement, logistics, and supply chain activities.

5. Digital Capability Building

• Conduct training for teams to improve digital literacy and adoption of new tools.
• Create documentation and SOPs for digitalized workflows.

6. Integration with Ecosystem Partners

• Oversee integration with supplier portals, logistics platforms, and warehouse tracking systems.
• Ensure data consistency and visibility across all systems and vendors.

7. Real-Time Supply Chain Visibility

• Lead projects that enhance visibility into inventory, shipment status, and supplier performance using RFID, IoT, or real-time dashboards.
• Ensure accurate and timely operational reporting.

8. Operational Excellence & Continuous Improvement

• Develop and maintain process standards, monitor compliance, and lead continuous improvement initiatives (Kaizen, Lean, or Six Sigma).
• Promote a culture of innovation and proactive problem-solving across teams.

Qualifications

• Bachelor’s degree in Industrial Engineering, Business, Operations Management, or related field.
• 5–8 years of experience in operations, supply chain, or process improvement, ideally in an e-commerce or FMCG environment.
• Strong understanding of ERP/SAP, WMS, and data visualization tools (Power BI, Tableau, etc.).
• Proven experience in process automation or digitalization projects.
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management abilities.