Nursing Home Clinical Support Specialist

 Nursing Home Clinical Support Specialist (CMA/LPN Preferred)

Position Summary:

This position provides clinical and administrative support for nursing home patients managed by our primary care providers. The role focuses on preparing patient charts, coordinating medication management, processing prior authorizations, and supporting communication between providers, nursing facilities, pharmacies, and clinic staff to ensure safe and coordinated care.

Key Responsibilities:

• Prepare and maintain accurate charts for nursing home patients prior to provider visits
• Review hospital discharge summaries and nursing facility documentation
• Perform medication reconciliation and maintain accurate medication lists
• Update problem lists and patient medical histories in the EMR
• Process medication refills and coordinate with nursing home pharmacies
• Initiate and manage medication prior authorizations
• Enter immunizations and preventive care services administered by facilities
• Monitor laboratory orders and results and coordinate follow-up as needed
• Process diagnostic orders and imaging requests as directed by providers
• Communicate with nursing facilities regarding patient care coordination
• Monitor EMR inbox messages related to nursing home patients
• Assist with resolving documentation or workflow issue
• Provide clinical support in primary care clinics as needed, including rooming patients and assisting providers

Preferred Qualifications:

• Certified Medical Assistant (CMA) or Licensed Practical Nurse (LPN)
• 3–5 years of clinical experience in a physician clinic or similar healthcare setting
• Experience with EPIC electronic medical record system
• Experience with medication prior authorizations and insurance processes