At NarraSoft, we aim to deliver the best patient care by supporting healthcare providers. If you are detail-oriented, organized, and passionate about helping healthcare providers succeed, you will be a great fit for this team.
We are seeking a Nurses as Healthcare Support & Training Coordinator to manage inbound engagement from U.S.-based healthcare providers (HCPs). You will provide support and training related to Triptodur injections, ensuring all interactions are documented, compliant, and brand-aligned. This role combines customer support, scheduling, and compliance documentation in a healthcare-focused environment.
Duties and Responsibilities:
- Handle inbound voice and video calls from healthcare providers via QR code or web link
- Schedule and coordinate follow-up appointments and training sessions
- Send automated reminders for upcoming meetings
- Document and track all call details, including reason for call, guidance provided, and follow-up actions
- Manage FAQs, product documentation, and escalation workflows
- Monitor call queues and ensure timely support
- Generate regular KPI reports (call volume, geography, call length)
Requirements:
- Experience with call management or telehealth platforms, including voice/video support and call documentation
- Familiarity with U.S. healthcare environments and compliance-conscious handling of sensitive information
- Experience supporting pharmaceutical or medical device programs
- Prior exposure to HCP engagement, nurse educator programs, or MSL coordination
- Familiarity with HIPAA-compliant systems or regulated healthcare environments