Mobile Patient Navigator
UNC-Chapel Hill
Full-time
On-site
Chapel Hill, North Carolina, United States
$17 - $19 USD hourly
Client/Customer Success
Position Summary
This position serves as a single point of contact for DDS /Hygiene students, patients, and caregivers. It provides resources and assistance with accessing clinical and supportive care services offered within ASOD and facilitates patient appointments, including those made with labs, diagnostic areas, and specialty clinics. This position is within the UNC Adams School of Dentistry. The Mobile Patient Navigator is responsible for clinical chair side scheduling, canceling, modifying, and reconciling appointments for pre-doctoral and hygienic clinics. Responses to student/patient request using In-Basket (Internal messaging system) and the providers’ work queue treatment plan. Update, prepare, and distribute appointment information to patients, students, and staff. Input EPIC Templates for DDS providers. Modify templates based on clinic closures and schedule changes. Follow established procedures for screening incoming/outgoing appointment-related telephone calls and directing them to the appropriate staff/department and checking voicemails and responding to patients’ messages. Provide patients with appointment confirmation and necessary details regarding their appointment via EPIC after summary visit summary (time, date, location, provider, etc.) Collecting and validating payments and verifying Medicaid and Delta Dental Insurance Eligibility. Validate authorized credit card acceptance and review checks for appropriate information for acceptance.
Required Qualifications, Competencies, And Experience
Considerable progressively responsible administrative/office management experience, including some experience as a lead worker; or equivalent combination of training and experience. Must have excellent interpersonal skills and communication skills. Must be able to multi-task and work with a diverse group of individuals. Must be able to work independently with minimal supervision, demonstrate initiative, and use sound judgment.
Preferred Qualifications, Competencies, And Experience
Experience in healthcare.
Work Schedule
Monday – Friday, 8:30 AM – 5:30 PM
This position serves as a single point of contact for DDS /Hygiene students, patients, and caregivers. It provides resources and assistance with accessing clinical and supportive care services offered within ASOD and facilitates patient appointments, including those made with labs, diagnostic areas, and specialty clinics. This position is within the UNC Adams School of Dentistry. The Mobile Patient Navigator is responsible for clinical chair side scheduling, canceling, modifying, and reconciling appointments for pre-doctoral and hygienic clinics. Responses to student/patient request using In-Basket (Internal messaging system) and the providers’ work queue treatment plan. Update, prepare, and distribute appointment information to patients, students, and staff. Input EPIC Templates for DDS providers. Modify templates based on clinic closures and schedule changes. Follow established procedures for screening incoming/outgoing appointment-related telephone calls and directing them to the appropriate staff/department and checking voicemails and responding to patients’ messages. Provide patients with appointment confirmation and necessary details regarding their appointment via EPIC after summary visit summary (time, date, location, provider, etc.) Collecting and validating payments and verifying Medicaid and Delta Dental Insurance Eligibility. Validate authorized credit card acceptance and review checks for appropriate information for acceptance.
Required Qualifications, Competencies, And Experience
Considerable progressively responsible administrative/office management experience, including some experience as a lead worker; or equivalent combination of training and experience. Must have excellent interpersonal skills and communication skills. Must be able to multi-task and work with a diverse group of individuals. Must be able to work independently with minimal supervision, demonstrate initiative, and use sound judgment.
Preferred Qualifications, Competencies, And Experience
Experience in healthcare.
Work Schedule
Monday – Friday, 8:30 AM – 5:30 PM