Job Title: Medical Business Relationship Manager
Reporting to: Director of Sales
Role: Full time
Who We Are
Loveday & Co. offers over 100 years of combined
experience in elderly
care, healthcare and hospitality.
Loveday is recognised as the only private member’s club of senior care in
London.
The Mission
We are passionately devoted to enhancing the lives of our members
and their families. We blend our expertise in providing tailored,
compassionate care, with world-class hospitality, to create an unrivalled
culture of uncompromising excellence in everything we do. Based on the success
of our award winning first home in Chelsea, we are expanding across London and
the Home Countries with innovative new services for seniors. Loveday will also open its’ first Health,
Wellness and Rehabilitation retreat in 2025.
Position Overview
We are seeking a dynamic and results-driven Medical
Business Relationship Manager to lead our medical sales within central
London and the expansion of our new Health, Wellness
and Rehabilitation retreat. This role is pivotal in launching a new
arm to the Loveday organisation while ensuring continuous engagement with
referrers, clinicians, and key stakeholders to maintain our central London
recover success. The successful candidate will promote the Loveday brand to
drive recover revenue and work alongside
the sales and operations teams to
achieve the very highest standards
of professional partnerships and member experience. This is an opportunity to shape and launch an innovative health
and wellness retreat
proposition and work in a mission driven environment to make
a real impact in senior care and rehabilitation.
The role requires a passionate individual with expertise
in medical healthcare sales, relationship management, and event coordination,
who can champion the benefits of our new rehabilitation offering while
partnering with other expertise within the organisation with enthusiasm and
strategic insight. This candidate
with demonstrate collaborative, across-function experience to drive the very
best outcomes for the member and the organisation.
Key Responsibilities - Business Development & Revenue Growth
- Develop and execute a business development strategy to drive referrals for the new brand
- Maintain relationships with London based referrers to drive revenue
to London residences while promoting the new rehab offering
- Engage with referrers, hospitals, and clinicians positioning Loveday
as the experts in senior care and create interest and excitement of the new
rehab brand
- Ensure smooth transition for new move ins by coordinating with the
sales, operations and care teams
Event Management & Awareness
Building
- Organise and lead events in partnership with the residence
sales team to showcase our services and highlight the
differentiating factors of our proposition.
- Collaborate with marketing, initiatives that position
our rehabilitation and health retreat services as the preferred choice.
- Represent the company
at networking events,
conferences, and industry
forums to drive awareness and referrals.
Performance & Target Achievement
- Ensure the CRM is fully utilised to track and map BD outcomes and
drive sales performance to meet and exceed occupancy and revenue targets.
- Achieve targets and key performance indicators
- Monitor and analyse referral trends, adjusting strategies to
optimise business development efforts.
- Report on key metrics,
providing insights on market trends,
challenges, and opportunities.
The above list of job duties is not exclusive or exhaustive and the post holder will be
to undertake such tasks as may
reasonably be expected within the requirements of the role.
Key Skills & Experience
- Experience of working
in a fast paced environment with multiple professional stakeholders
- Excellent communication skills
with internal and external stakeholders
- Driven by KPIs and targets
- Proven business development, healthcare sales, or rehabilitation sales experience.
- Strong knowledge of the senior
care sector, rehabilitation services and medical
sales.
- Experience in relationship management, stakeholder engagement, and referral pipeline development.
- Exceptional communication and presentation skills, with the ability
to engage and influence decision makers.
- Proficiency in event planning, marketing, and sales strategies to drive brand awareness.
-
Ability to work independently, take initiative, and drive results in a target-driven environment.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.