Manager, Travel Operations & Process Improvement (Internal Applicants Only)
CAA AtlanticDiscover
The Opportunity
Internal Job Opportunity (Only Internal Applicants Will Be Considered)
The Manager, Travel Operations & Process Improvement, plays a pivotal role in overseeing operational activities across CAA Atlantic's Travel division. Reporting to the Director, Travel & Retail, this role ensures seamless execution of travel services, including booking fulfillment, virtual team collaboration, and resolution of travel-related issues via the website. The Manager collaborates closely with the Travel Leadership Team to identify and address gaps in technology and processes, optimize performance with Preferred Partners, and drive innovation through cost-effective solutions. A key focus is to simplify workflows, enhance efficiency, and empower Travel Advisors to deliver exceptional service with ease. This position is office-based with remote work flexibility and there will be occasional overtime and travel required.
What you'll do
Responsibilities
- Lead automation initiatives for Travel Advisors
- Identify and implement technology-driven efficiencies
- Collaborate with CAA & AAA clubs to adopt best practices
- Assess and resolve gaps in travel technology and processes
- Enhance user experience on TST Agent/Consumer and Campana's TPOS system
- Deliver training on travel technologies and support process improvements
- Partner with Preferred Partners to optimize technology use and profitability
What you'll need
Qualifications
- Proven track record as a CAA Atlantic team member (i.e minimum rating of 'Meets Expectations' on last 2 years of Performance Ratings)
- Post-secondary education in Travel and/or Information Technology (IT education is not required but considered a strong asset)
- High School Diploma
- CTC or CTM designation
- Experience as a Travel Advisor or in Process Improvement
- Strong understanding of change management
- Effective communication across all organizational levels
- Proficiency in GDS systems and Microsoft Office Suite
- Strong problem-solving skills in a change-driven environment
- Ability to interpret and apply company policies
- Extensive people management experience
- Experience working with third-party vendors and consultants
- Post-secondary education in Information Technology (asset but not required)
Look for yourself
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A little bit about us
CAA Atlantic
CAA Atlantic
At CAA Atlantic, we're not just a company; we're a driving force in the modern world of Atlantic Canada. With a rich history dating back to 1947, we are deeply rooted in our region, but our vision is firmly fixed on the future. Our mission? To revolutionize the way people experience safety, travel, and well-being in the 21st century.
Serving our members with pride across the four Atlantic Provinces, we're not your typical organization. As a forward-thinking, not-for-profit, we're committed to pushing the boundaries of what's possible.
If you're looking to be part of a company that's leading the charge in modernizing the travel and safety industry, look no further. As a four-time recipient of the Most Trusted Brand in Canada over the past five years, we're on an unwavering journey to become the most trusted member-focused organization and top employer in Atlantic Canada. Join us and be part of the future with CAA Atlantic. Together, we'll drive innovation, ensure safety, and redefine the way Atlantic Canada experiences the world.
Why Work With Us:
- Challenging work with an amazing team
- Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation, Ronald McDonald House Atlantic and the Janeway Children’s Hospital Foundation in 2022, in addition to many more)
- A competitive compensation package
- Generous paid time off based on professional experience
- Paid volunteering
- Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat
- Health and Safety of employees is the number one priority
- Complimentary Premier CAA Membership
- An in-house gym facility and/or corporate gym rate and partial reimbursement
- An innovative and dynamic work environment
- Ongoing learning and development opportunities
Our Vision: To be the most trusted and sustainable Member organization in Atlantic Canada.
Our Mission: To make a difference every day by anticipating, understanding, and exceeding the expectations of our Members
Our Core Values
- WE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.
- WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will, to provide the safety and security they can count on and deliver the great service they’ve come to expect. Our word is our bond.
- WE THINK DIFFERENTLY We create a culture built on being curious, embracing new ideas, backgrounds, and perspectives, which expands our thinking and leads to creative solutions.
- WE DO THE RIGHT THING We commit to operating in the best interest of others, upholding integrity and being transparent in our actions and decision making.
Diversity and inclusion at CAA Atlantic
As a member-driven organization, we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential, and we recognize that diverse perspectives enhance our collective innovation, creativity and allow us to provide amazing service to our Members.
Accommodation
Applicants should identify if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.