Manager Quality Improvement - USFHP

This position leads the Quality Improvement program for US Family Health Plan - PacMed to drive high performance and continuous quality improvement in rating programs. USFHP - PacMed has robust quality improvement programs and governance for Department of Health Agency (DHA). The Manager is responsible for organizing governance committees and the development/ maintenance of QI program descriptions, Clinical CDRL's and related policies/procedures, including routine evaluations of QI programs and services and DHA on-site visit audit.

This position is responsible for hiring and supervision of staff engaged in the QI program, including:  program management for DHA Clinical performance, HEDIS performance, CAHPS performance and quality projects.  As the organization grows, the position will contribute to quality improvement services for clients purchasing such services. 

Providence caregivers are not simply valued – they’re invaluable. Join our team at Pacmed Clinics DBA Pacific Medical Centers and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required qualifications:

• Bachelor’s Degree in Public Health, Healthcare Administration, Business Administration or other relevant healthcare program.
• 5 years of Demonstrated experience in quality improvement program planning, development and evaluation.
• 5 years of Demonstrated experience in discernment of rules/regulations and advocacy related to quality programs.
• 5 years of Experience in quality management principles, tools and techniques, such as: Six Sigma, root cause analysis, PDSA, LEAN.
• 4 years of Demonstrated leadership experience.
• 3 years of Demonstrated experience working collaboratively with physicians and health care organizations.
• Demonstrated successful project management and governance.

Preferred qualifications:

• Master's degree in Public Health, Healthcare Administration, Business Administration or other relevant healthcare program or 4 years equivalent healthcare quality experience.
• Coursework/Training: Formal education or training in quality improvement, change management, and/or leadership.
• Certified Professional in Healthcare Quality (CPHQ) upon hire.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security.  We take care of you, so you can focus on delivering our mission to advocate, educate and provide extraordinary care.