Lab/Clinical Support Assistant (Murfreesboro Primary Care)

Title:   Lab/Clinical Support Assistant

Reports To:   Laboratory Coordinator

Direct Reports: None

Classification/Category: Clinical Support

Work Status:   Onsite

Status:   Non-Exempt

The Lab/Clinical Support Assistant performs task directly related to patient care in the lab. Assisting the Laboratory Coordinator with all functions related to patient care. Also performs duties of a CNA/MA as part of the patient care team. The Lab/Clinical Support Assistant will model behaviors consistent with the published values and the Code of Conduct of RCCHC.

Mission: Great care for every one every day.

Vision: Striving to be the primary healthcare provider, dedicated to and supported by the people we serve.

Values: (R)espectful, (C)ompassionate, (C)aring, (H)onest, (C)omitted

Roanoke Chowan Community Health Center will provide open access, community-oriented primary care of the highest quality to all residents within our service area and surrounding counties, regardless of their ability to pay.

• Requires an individual who is energetic, self-directed, task oriented, flexible, and dependable
• Must possess good communication/people skills, be compassionate and patient, and have the ability to learn new task. 
• Must possess basic computer skills and the ability to effectively utilize the computer for communication and medical record documentation
• Must be able to organize the workload for efficient timely completion, and assuming responsibility for assignments
• Works effectively with others and is able to organize workload, as well as assume responsibility and maintain confidentiality  
• Must be able to work independently, exercise appropriate decision-making skills, and function effectively on a team. 
• Must be able to speak and communicate clearly and effectively

Education: Must have a current Medical Certificate of Completion of Medical Assistant or be Listed with the Division of Facility Services Department of Human Resources as a Nursing Assistant I and/or with the North Carolina Board of Nursing as a Nursing Assistant II. 

Experience: Preferred experience in a lab or medical practice 

Certification(s)/Licensure: Phlebotomy Certification (must be obtained within 6 months of employment)

Knowledge:

• Knowledge and thorough understanding of Federally Qualified Health Centers (FQHC’s) in regard to the Federal 330 Public Health Service Act
• Knowledge of computer systems and applications.

Skills:

• Skill in exercising a high degree of initiative, judgment, and discretion.
• Skill in analyzing situations accurately and taking effective action.
• Skill in establishing and maintaining effective working relationships with the medical and administrative staff, patients and the community.
• Skill in planning, organizing, and prioritizing work; delegating and achieving goals and objectives.
• Skill in exercising judgment and discretion in developing, interpreting, and implementing departmental policies and procedures.
• Skill in identifying and resolving problems.
• Skill in developing comprehensive reports.

Abilities:

• Ability to plan, organize, and integrate priorities and deadlines.
• Ability to identify, analyze, and interpret complex data and, resolve operational problems.
• Ability to evaluate and make recommendations for continuous quality improvement.
• Ability to evaluate and make recommendations for continuous risk assessment. 
• Ability to anticipate and react calmly in emergency situations.
• Ability to communicate clearly and effectively orally and in writing.
• Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate organizational software.

• Functions as part of the patient care team
• Performs supply tasks
• Communicates effectively with office staff, patients and visitors
• Functions independently in practice laboratory
• Performs venipuncture for laboratory specimens
• Performs tasks related to proper decontamination of used instruments and supplies
• Performs processing tasks with skill and accuracy, and utilizes proper techniques
• Documents quality control data according to established policy
• Participants in educational programs
• Demonstrates commitment to Partnership in Patient Care philosophy
• Demonstrates a commitment to ongoing self-development and quality improvement
• Maintains a safe environment of employees, visitors and patients
• Accurately and efficiently utilizes the Electronic Health Record as a mean to communicate and to document patient care
• Maintain compliance with workflows, policies and procedures as well as other activities to support PCMH model of care and accreditation
• Performs other duties as assigned.