Insurance Claims Analyst

We offer an opportunity you simply won’t find anywhere else. In less than six years, Mileway has grown into Europe’s leader in last mile logistics real estate, with a 550-plus team across twenty six offices in eleven countries.

Are you an organised and detail-oriented professional ready to join a fast-paced international team?

We are looking for an Insurance Claims Analyst to help Mileway improve the recovery of insurance claim payments and enhance reporting accuracy.

You will play a crucial role in ensuring timely collection of monies owed from insurers, improving cash forecasting, and supporting the smooth reconciliation of payments.

This role offers a unique opportunity to work closely with property managers, construction teams, insurers, and finance colleagues across Europe, helping us optimise insurance claims processes and maximise recovery.

The right candidate will bring strong analytical skills, excellent communication, and the ability to drive collaboration across multiple teams to deliver results in a dynamic environment.

This role reports to the Head of Insurance and is a key part of our risk management and insurance team.

Working at Mileway

We offer an opportunity you simply won’t find anywhere else. Launched in 2019, Mileway has rapidly grown into Europe’s leader in last-mile logistics real estate, with a team of over 550 across more than twenty offices in 11 countries. From the start, Mileway set out to be a different kind of real estate company, with a cloud-based IT infrastructure and a team that combines local expertise with the pooled strengths of a pan-European presence.

Our culture is fast-paced and highly international, with team members from more than 50 countries, bringing diverse perspectives and a “can-do” attitude to everything we do. While we have already achieved a lot, we’re only just getting started – our purpose is to be Europe’s leading provider of last mile logistics real estate, enabling businesses to thrive, driving sustainability forward, and shaping the cities of tomorrow. To get there, we live by our values: Drive, Trust, Grow, Together.

At Mileway, we believe company growth comes from supporting the growth of our combined capabilities. That’s why we offer an in-house learning & development program where personal, professional, and business development go hand in hand, helping you carve out your own unique career path. You’ll be based at our London City office. While we embrace a flexible approach to work, our policy requires working from the office three days a week. To support this, we provide a state-of-the-art technology package to keep you connected at all times.

What you’ll do

• Lead monthly reviews of insurance claims by country, focusing on older insurance claims to improve visibility and accelerate recovery of monies owed.
• Work closely with property management and asset management teams to ensure timely and accurate administration of claims, including collection of receipts and documentation.
• Develop and maintain monthly reporting on claims status, outstanding amounts, and recovery progress to inform stakeholders and drive action.
• Collaborate with construction project teams and insurers to agree phased payment schedules for large claims, aligning payment timing to reduce Mileway’s cashflow impact.
• Support finance teams with detailed reporting on income splits between capital expenditure and loss of rent related to insurance claims.
• Coordinating with property managers and external partners to secure necessary documentation evidencing claims.
• Reconcile incoming payments from insurers with Zurich’s monthly reports, ensuring amounts are received in full and allocated correctly across entities.
• Highlight and escalate issues where data or documentation is not forthcoming to ensure timely resolution.

What you’ll bring

• At least 3 years experience working in insurance claims management, finance, or a related field, with exposure to insurance claims.
• A finance / accounting degree and/or alternative qualifications (eg, CII / ACCA / CIMA).
• Strong organisational skills with the ability to manage multiple claims and stakeholders simultaneously.
• Analytical mindset with proficiency in data handling, reporting, and tracking large volumes of financial information.
• Excellent communication and interpersonal skills to build effective working relationships across internal teams and external partners.
• Proactive approach to problem-solving and driving process improvements.
• An interest in learning more about commercial insurance and insurance claims.
• Comfortable working in a fast-paced, international environment with a flexible and collaborative attitude.
• Proficiency with common IT platforms and tools for data analysis and reporting.
• Fluency in English; additional European language skills are a plus.

If you’re ready to make a tangible impact on Mileway’s insurance claims recovery and financial performance, we’d love to hear from you

Our vision is to be the number one gateway to urban communities.  To get there, we live our values: Drive, Trust, Grow, Together.