Healthcare Systems Analyst

Company Description

Since our inception in 2010, tap|QA has become the Twin Cities' largest, and fastest growing, specialized provider of software/system QA and testing services.  In 2013, we were named one of the Top Workplaces in Minnesota by the Star Tribune and one of the Top 25 Management Consulting Firms by the Minneapolis-St. Paul Business Journal!

Job Description

1. We are only able to work with consultants who are authorized to work for any employer in the US without sponsorship.  No third parties, please.

2. Candidates must be local or immediately available to start a position in the Twin Cities metro area.

Provide 24 x 7 to support to the organization. Proactively monitor critical AMISYS application jobs/schedules, and all batch and online processes.  Provide real-time application support to eliminate or avoid business impact. Coordinate and schedule job processing for DHS and CMS Encounters and other batch and surround-code processes. Troubleshoot, diagnose and resolve incidents/problems and outages in production. Support application releases and other software updates. Perform risk review of production deployments. Manage and investigate work orders that reflect system/software defects. Respond promptly to incidents and escalate when appropriate. Responsibilities include:

• Monitor and schedule user jobs, intervening as necessary to ensure they reach completion.
• Manage the production calendar - ensure that the production calendar accurately reflects user operations, system support operations, migrations to new releases, and any other events which could impact throughput. Communicate these events to all stake-holders.
• Record any intervention(s) using the appropriate logging and monitoring tools.
• Communication of any interventions to the affected parties.
• Document and report systems and/or applications issues to users and development staff in a timely manner, including all relevant information and an assessment of the priority level of an issue; documenting any system changes in the system log. Ensure that the loop is appropriately closed on all system issues.
• Respond promptly to business user requests.
• Create and maintain system monitoring, automation, and alert processes
• Perform weekend and evening support as needed  or scheduled
• Maintain and document operational processes and procedures.
• Oversee archival of data and managing file cleanup policies.
• Other projects and duties as assigned.

Qualifications

Bachelor’s degree in computer science or related field, or relevant work experience. Minimum three years of experience with Application/Production support.

Required Experience:

1. Must have  Appworx and/or UC4 experience for running and configuring production jobs
2. Experience with production operational support for applications, including running jobs, understanding JCL, etc.

• High level of expertise in the implementation, support and troubleshooting of production environments, preferably in Healthcare Systems.
• Working knowledge in Unix and Windows operating systems.
• Basic understanding of relational database concepts with experience using Oracle.
• Knowledge of scheduling tools, preferably Appworx or UC4
• Experience with system and application linkages to enterprise monitoring, automation, and dashboards
• Strong Analytical skills and well versed with problem resolution methodologies.
• Strong customer service orientation.
• Excellent oral and written communication skills including the ability to communicate with technical and      non-technical staff.
• Ability to work independently and with others in a team environment
• Ideal candidate will have deep technical knowledge of UNIX, Oracle, scripting, troubleshooting      techniques, and system analysis skills.

Additional Information

Compensation for this position is highly competitve!