Healthcare Services Coordinator

The Healthcare Services Coordinator (hereafter, Coordinator) plays a pivotal role at Adapt Integrated Health Care, providing comprehensive support and excellent customer service to our patients, patient family members, Adapt staff, and the public. The coordinator represents Adapt’s mission and values and serves as an ambassador of Adapt’s patient centered No Wrong Door Approach, ensuring access to the most appropriate care regardless of a patient’s point of entry. The Coordinator is knowledgeable about Adapt programs and services and is responsible for greeting, directing, and proactively providing information and assistance to patients, families and visitors in accordance with Adapt Integrated Health Care policies and procedures. The Coordinator manages a variety of clerical and administrative tasks, including but not limited to patient registration, scheduling, data management, and duties necessary to ensure a seamless flow of information within the department.

Qualifications:

• High School Diploma or equivalent required.
• Experience in a clerical or administrative role within a healthcare setting preferred.
• Proficiency in Microsoft Office (Excel, Word, Outlook), EMR systems and typing 50 wpm.
• Familiarity with insurance verification and EPIC systems a plus.

Primary Responsibilities:

• Provides excellent customer service, ensuring a welcoming and respectful environment for patients, family members, visitors and co-workers.
• Serves as a No Wrong Door point of contact, with the knowledge and ability to assist patients in accessing the most appropriate programs or services.
• Responds to inquiries in person, via phone, email, and/or through MyChart patient portal.
• Conducts daily monitoring and management of appointment schedules, rescheduling and cancelations. 
• Accurately enters or updates patient demographics and insurance information in the EMR to ensure the necessary information is available for data collection, grant reporting, billing, and metrics.
• Verifies patient’s insurance eligibility in the EMR or online through the insurances portal and works in cooperation with Adapt Finance & Billing department to ensure accurate collection of co-pays and account balances.
• Coordination with Adapt departments and programs when scheduling appointments to identify the patient’s other points of care within Adapt to minimize duplication of service.
• Provides clear and accurate messages in the EMR and relays information to appropriate staff.
• Works with Health Information Management Systems (HIMS) team, sending or receiving appropriate records when necessary. 
• Participates in relevant meetings and trainings and supports team learning and skill-building.
• Maintains professional interactions with coworkers and other programs throughout our organization. 
• Maintains strict compliance with all confidentiality policies and guidelines to safeguard Protected Health Information (PHI) and any other information of a private or sensitive nature that is considered confidential.
• Promote a Culture of Safety, reporting hazards, errors, and potential patient safety issues.
• Emergency Response: Report for duty as expected during public health emergencies.
• Other duties as assigned