Healthcare Operations Manager

Manages the day-to-day activities of the organization's operations. Assists in evaluating current and proposed systems and procedures. Recommends changes when necessary and assists in the implementation of new processes. Requires a bachelor's degree with at least 5 years of experience in the healthcare field. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. The Operations Manager will work very closely with the Practice Administrator and C.E.O. of the company.

• Demonstrate, through plans and actions, a consistent standard of excellence to which all department work is expected to conform
• Monitor and regularly rotate between electronic patient dashboards throughout the day to ensure a smooth patient flow.
• Evaluate process and procedures and coordinate with the management team to ensure efficient patient processing, utilization, and adherence to company standards and regulations
• Focus on continuous improvement working with the staff across the county with a goal of delivering the highest degree of quality service possible
• Fulfills patient care responsibilities as assigned, which may include:

Checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.; collecting patient history; performing screenings per provider guidelines; assisting providers/nurses with various procedures; charting; relaying instructions to patients/families; answering calls and providing pertinent information.

• Fulfills clerical responsibilities as assigned, which may include:

Sending/receiving patient medical records; obtaining lab/x-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments; verifying insurance coverage and patient demographics; managing the charts to ensure information is completed and filed appropriately. Electronically send prescriptions in the EHR (Electronic Health Record) to pharmacies.

• Fulfills organizational responsibilities as assigned, which may include:

Respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with immediate supervisors quickly. Serves and protects the physician or health care provider practice by adhering to professional standards, policies, and procedures, federal, state, and local requirements, and HIPAA.