Healthcare Customer Services Rep

Job Description

Position Summary:

Receive and respond to member/provider inquires.  

Hours for this Position:

M-F 8:00-5:00 pm

Advantages of this Opportunity: 

•Competitive salary 12-15 Per hour

•Positive work environment

•Long term position (Benefits Offered after 90 day probation period)

•Advancement Opportunities

More Insight of Daily Responsibilities:  

•Receive and respond to all telephone or written correspondence inquiries from members within established timeframes and policies.

•Assist members with plan benefits via telephone, in writing, in person or make referral to outreach representative as appropriate.

•Document in the computer system all members’ issues and resolution.

•Utilize current reference materials to assist and resolve any member inquiries.

•May coordinate member transportation.

Qualifications

What We Look For: 

•MUST have Healthcare experience

•Must have Claims Experience any type (Commercial, Medicare, and Medicaid)

•Call Center experience strongly preferred but no required. With that being said we need to make sure 100% that they are comfortable working in this type of environment.

•Will consider candidates w/ Healthcare expr & have provided ‘customer service’ to people, but don’t have to be in a call center setting

•For EXP: Front Desk in a busy doctor’s office where they are answering phones, greeting patients, scheduling appts, etc.

Additional Information

All your information will be kept confidential according to EEO guidelines.