Healthcare Customer Service Representative - Remote Select States - TP

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.


Hourly pay rate of $14.00

Must be physically present in: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.






Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

    Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
    Calmly attempt to resolve and de-escalate any issues
    Escalate interactions when necessary and appropriate
    Respond to requests for assistance and/or possible processing payments
    Track all call related information for auditing and reporting purposes
    Provide feedback on call issues
    Upsell if required

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

    Paid Training
    Competitive Wages
    Full Benefits (Medical, Dental, Vision, 401k and more)
    Paid Time Off
    Employee wellness and engagement programs

Teleperformance and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!

 

Additional Qualifications/Responsibilities
    Ability to work remotely in a virtual team environment
    6 months Customer service experience preferred
    Over 18 years of age
    Ability to type 25 wpm
    High School Graduate or GED
    Comfort with desktop computer system
    Proven oral & written communication skills
    Logical problem-solving skills
    Ability to navigate Windows operating systems
    Organization and work prioritization skills

Work from Home Requirements:

    Internet Requirements:
        Minimum subscribed download rate equal or exceeds 15.0 Mbps
        Minimum subscribed upload rate equal or exceeds 5.0 Mbps
        ISP must have no packet loss and ping under 50ms
        Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
        Proof of internet speed required
    Clean and quiet workspace